Senior IT Systems Administrator

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XTEL

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

XTEL is a leading global SaaS enterprise software provider specializing in AI-first revenue management solutions for consumer packaged goods (FMCG/CPG) companies. The company offers a cloud-native platform covering augmented AI data management, trade promotion management, advanced analytics, assortment, and retail execution, serving 400+ global brands and managing over €100 billion in annual trade spend. Founded in 2015 and backed by Bain Capital, XTEL focuses on AI-enabled automation and enterprise-scale deployments, partnering with Microsoft/Copilot to accelerate product innovation and global expansion.

📋 Description

• Manage and continuously improve core Microsoft cloud services, including Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related security capabilities. • Oversee identity and access administration, including user lifecycle processes, dynamic groups, RBAC, conditional access, MFA, privileged access workflows, and device compliance policies. • Support and improve endpoint management across Windows and macOS devices through Intune, including enrollment, configuration, compliance, patching, application deployment, and security baselines. • Maintain and enhance Azure networking and VPN connectivity to support secure access across office and remote environments. • Contribute to the administration and continuous improvement of security and compliance tooling, including Defender, Purview, Sentinel, and related monitoring workflows. • Handle L2 and L3 escalated tickets across IT and closely related business support areas, helping resolve complex issues in a reliable and timely way. • Act as a primary or backup point of support during incident response activities, including escalation handling, triage, containment support, and post-incident follow-up. • Support audit and compliance activities by helping operate controls, maintain documentation, and provide evidence for programs such as ISO 27001 and SOC 2. • Create and maintain runbooks, technical documentation, and repeatable operational processes that improve service quality and reduce manual effort. • Identify and implement automation opportunities using tools such as PowerShell, Microsoft Graph, Logic Apps, or similar technologies. • Provide technical coverage for the Leuven office while also supporting employees across other locations as needed. • Participate in an on-call rotation to help ensure continuity and reliability of key internal IT services.

🎯 Requirements

• Strong hands-on experience managing Microsoft cloud environments, including Microsoft 365, Entra ID, and endpoint management. • Understand identity and access management, including conditional access, MFA, role-based permissions, and lifecycle administration. • Experience supporting Windows and macOS devices in a business environment using modern device management tools. • Good knowledge of Azure networking, VPN connectivity, and secure access principles. • Comfortable troubleshooting complex IT issues and working with both technical and non-technical stakeholders. • Look for ways to improve operational processes through scripting, automation, or workflow optimization. • Comfortable working in an international, cross-functional environment with a strong focus on security, reliability, and employee experience. • Advanced level of spoken and written English. • Nice to have: Experience with Microsoft security and compliance tools such as Defender, Purview, or Sentinel. Familiarity with Azure DevOps administration or support for engineering-focused environments. Exposure to compliance frameworks such as ISO 27001 or SOC 2. Microsoft certifications or similar relevant technical certifications.

🏖️ Benefits

• Remote working set-up ;🏡 • Competitive Salary Package and Bonus scheme;💸 • A challenging role in a fast-growing AI-driven company; 🪄 • A diverse and international team with strong ownership and a can-do mentality.🌏 • Opportunities to contribute meaningfully to the organization’s growth and development.🚀