Collections Specialist

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🔥 37 minutes ago

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YA Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💼 Consulting

🏗️ Construction

🛡️ Insurance

💰 Private equity on 2021-09

Consulting • Construction • Insurance

YA Group is a global technical consulting firm that provides forensic, engineering, environmental, construction, and claims-related expert services to clients who need clarity in complex, high-stakes matters. Their offerings include accident reconstruction and biomechanics, forensic engineering and architecture, construction consulting and quantity surveying, environmental investigations, forensic accounting, litigation support and expert witness services, project and program management, owner’s representation, testing and laboratory services, and insurance claims consulting. The firm emphasizes technical excellence, interconnected multidisciplinary teams, rapid local response from a global expert network, and over 25 years of experience delivering services for construction, insurance, legal, government, and corporate clients.

📋 Description

• Manage complex collection portfolios, including escalated accounts, aged balances, disputed receivables, legal-related accounts, and high-priority insurance carrier receivables. • Partner with carriers, attorneys, customers, internal finance teams, operations, and leadership to identify payment barriers and drive timely resolution. • Perform proactive follow-up on outstanding invoices, payment status, portal submissions, claim documentation, and other collection requirements. • Review account history, billing details, statements of insurance, customer correspondence, and supporting documentation to determine appropriate collection actions. • Serve as an escalation point for complex customer issues and support resolution of disputes, short payments, unapplied payments, and documentation gaps. • Assist with prioritizing collection activities, monitoring aging trends, and identifying accounts requiring management attention or escalation. • Support team members by sharing best practices, answering process questions, reviewing collection approaches, and helping ensure consistent execution. • May serve as a team lead and may assume supervisory responsibilities over time, including coaching, workload coordination, performance follow-up, and process compliance. • Prepare collection updates, account notes, aging commentary, and reporting insights to support management review and month-end reporting. • Contribute to process improvement initiatives related to collections workflows, escalation procedures, reporting, documentation standards, and cash application coordination.

🎯 Requirements

• 2–5+ years of accounts receivable, collections, billing, customer service, or related finance experience. • Experience collecting on professional services invoices within a project-based organization is strongly preferred, including building consulting, engineering, construction consulting, forensic consulting, architecture, environmental consulting, insurance services, or similar professional services environments. • Strong analytical and problem-solving skills with the ability to investigate payment issues, resolve disputes, and identify root causes of non-payment. • Excellent organization, follow-up, documentation, and time-management skills. • Professional communication skills with the ability to interact effectively with customers, external partners, internal stakeholders, and leadership. • Ability to manage multiple priorities and deadlines in a fast-paced environment. • Strong attention to detail and commitment to accurate recordkeeping. • Proficiency in Microsoft Office applications, including Excel. • Experience with ERP or accounting systems such as NetSuite preferred. • Experience with reporting tools such as Power BI is a plus. • Demonstrated ability to support peers, share knowledge, and help drive accountability within a team environment.

🏖️ Benefits

• Employee-focused culture • Strong commitment to work-life balance • 100% remote work • Flexible vacation • Paid family care and sick leave • Parental leave • Comprehensive benefits • 401(k) with company match