Parts & Service Manager

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🕒 May 12

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Yanmar Compact Equipment North America

WebsiteLinkedInAll Job Openings

201 - 500 employees

For nearly 50 years, our compact construction equipment has been tested and trusted in the toughest working conditions you can find.

📋 Description

• Drive profitable aftermarket growth, increasing dealer capability, and support customer uptime across North America by embedding One Yanmar service standards, discipline, and execution rigor into all of our actions, throughout the assigned dealers and territory. • Own YCENA Dealer Parts & Service revenue growth within North America. • Execute dealer-specific business plans for the growth of Yanmar parts sales. • Execute dealer-specific business plans to support customer retention. • Promote adoption of all One Yanmar Dealer initiatives. • Ensure rapid resolution of field issues related to quality, warranty, and technical support. • Lead aftermarket CSI/NPS recovery actions with dealers. • Monitor and support Warranty process and recovery rates. • Implement training plans and encourage Dealer participation in YCENA training initiatives. • Drive utilization of special tools Dealer Portal YDS SA-Diagnostic tool SA-Remote -Telematics platform. • Enforce One Yanmar standards process, reporting, and accountability. • Own monthly performance reviews with dealers and escalate issues and close gaps with urgency.

🎯 Requirements

• Bachelor's degree in Business, Engineering, or a related field preferred; equivalent experience considered. • Minimum 5-7 years of experience in parts management, service operations, or aftermarket within the construction equipment, agricultural equipment, or related OEM or dealer industry. • Prior experience working with a dealer network in an OEM environment strongly preferred. • Proven experience managing parts programs, warranty administration, and service operations across a multi-location or national dealer network. • Experience developing and delivering technical training programs an asset. • Strong knowledge of parts and warehousing processes, inventory management, and aftermarket operations. • Solid understanding of shop and field service operations for compact equipment -CTL, skid steer, mini excavator. • Knowledge of warranty administration processes, systems, and best practices. • Familiarity with vendor/supplier systems and administrative practices related to parts procurement and distribution. • General financial knowledge including ability to manage budgets, analyze costs, and read P&L statements. • Exceptional communication and interpersonal skills — able to work effectively with dealers, internal teams, and global counterparts. • Strong leadership and people management capabilities. • Analytical mindset with the ability to interpret operational data and drive decisions. • Highly organized with the ability to manage multiple priorities across a national geography. • Comfortable working in a cross-cultural, international business environment. • Proficiency in Microsoft Office Suite; experience with dealer management systems, ERP, or CRM platforms an asset. • Willingness to travel domestically and internationally as required.

🏖️ Benefits

• Other duties and responsibilities as assigned to meet the company objectives