Customer Support and Service Assistant – Preferably a Person with a Disability

Job not on LinkedIn

🕒 September 18

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yara International

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Yara International is a global leader in crop nutrition and industrial solutions, committed to responsibly feeding the world and protecting the planet. The company provides comprehensive crop nutrition solutions, including fertilizers and biostimulants, as well as nitrogen-based solutions for various industries. Yara is focused on advancing sustainable agricultural practices and plays a pivotal role in enabling the hydrogen economy with its clean ammonia initiatives.

📋 Description

• Provide telephone support for inquiries and guidance on operational processes • Provide information about Yara policies • Handle requests submitted through the ServiceNow system • Address complaints from external and internal customers and carriers • Resolve issues • Support the complete after-sales service journey, from sales order registration through final product delivery • Contribute to customer satisfaction and the efficient management of sales order allocation

🎯 Requirements

• Bachelor’s degree completed or in progress in Business Administration, Management Processes, or a related field • Experience in Customer Service or a Shared Services Center • Experience in a contact center using multiple channels (ServiceNow, chat, and telephone) • Basic Excel skills • Knowledge of back-office operations • SAP knowledge is a plus • Availability to work the afternoon/evening shift (2:28 p.m. to 11:59 p.m.) • Collaborative spirit, ownership, curiosity, a proactive mindset, and respect for differences • Preferably a person with a disability

🏖️ Benefits

• Diverse and inclusive work environment • Equal opportunities for everyone • Remote work • Reference and background checks may be conducted when required by the nature of the position, with prior notice to the candidate

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