Systems Coordinator – Salesforce

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YDUQS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📚 Education

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2017-07

Education • Healthcare Insurance • ESG

YDUQS is a Brazilian educational organization that focuses on providing higher education through multiple business units. The company is actively involved in expanding its presence in the healthcare education sector, recently acquiring additional medical school vacancies. YDUQS emphasizes its commitment to ESG (Environmental, Social, and Governance) strategies, aiming to enhance its social impact while delivering significant financial results. The organization regularly shares its financial performance and strategic developments with stakeholders, including hosting teleconferences for result disclosures.

📋 Description

• Lead the definition and ongoing evolution of the strategic vision for Salesforce Service Cloud and Marketing Cloud platforms, consolidating the needs of the Customer Service and Marketing business units and ensuring technical and business alignment; • Directly coordinate internal technical teams and vendors responsible for the development, configuration, and maintenance of Salesforce solutions, ensuring delivery capability and technical excellence; • Provide matrixed guidance and alignment to the Product Owners (POs) for Customer Service and Marketing, ensuring product backlogs are aligned with the platform evolution strategy, defined architecture, and the best practices of the Salesforce CoE; • Promote and drive experimentation and prototyping initiatives for new Salesforce technologies and features, using the technical team to explore innovative solutions to business challenges; • Ensure effective integration and collaboration between business teams (led by the POs) and technical teams/vendors, facilitating communication and optimizing the flow of value delivery; • Establish and uphold architecture, development, and governance standards on Salesforce platforms, serving as the technical guardian for Service Cloud and Marketing Cloud solutions; • Oversee technical performance of the platforms and the quality of squad deliveries, implementing metrics and processes for continuous improvement of performance and operational efficiency; • Maintain expertise in the Salesforce ecosystem (Service Cloud, Marketing Cloud, etc.) and market trends, disseminating this knowledge to POs, technical teams, and business units; • Facilitate management of dependencies, technical risks, and resolution of impediments that affect the deliveries of the Customer Service and Marketing squads; • Report consolidated progress of innovation initiatives, the technical status of the platforms, and the results achieved to the Salesforce CoE leadership and the Customer Service and Marketing business units; • Ability to inspire, motivate, and develop technical teams and support the professional growth of POs. Focus on building a collaborative, high-performance environment. • Ability to understand YDUQS’s business objectives and challenges and translate them into technological solutions that deliver real value to students and business units. • Excellent verbal and written communication skills, ability to articulate complex ideas clearly to technical and non-technical audiences (POs, leadership), and to negotiate solutions and priorities. • Ability to identify, analyze, and resolve complex problems, both technical and process-related, effectively and proactively, making data-driven decisions. • Hands-on attitude, actively seeking opportunities for improvement, innovation, and problem resolution without the need for constant direction. • Ability to adapt quickly to changing scenarios, priorities, and technologies, maintaining composure and focus under pressure. • Strong commitment to delivering value, always seeking to optimize efficiency, productivity, and, most importantly, improve the experience for students and business units.

🎯 Requirements

• Bachelor’s degree in a technology field (Computer Science, Computer Engineering, Software Engineering) or related areas; • Specialization in project and/or product management is a plus; • Proven Salesforce experience: not only as a user, but with deep technical knowledge in Service Cloud and Marketing Cloud, including advanced configurations, automation, integrations, and development best practices; • Experience leading technical teams (even small ones) or managing complex projects/products where influencing stakeholders and coordinating multiple workstreams were essential; • Salesforce certifications: certifications such as Service Cloud Consultant, Marketing Cloud Administrator/Consultant, Platform App Builder or even Architect validate knowledge and technical experience on the platform; • Experience with Agile methodologies: practical experience leading teams (squads) in agile environments (Scrum, Kanban) is crucial, as the role involves direct management of technical teams and guidance of POs; • People leadership and management: proven ability to motivate, develop, and manage technical teams, as well as negotiate and align expectations with business areas.

🏖️ Benefits

• Tuition scholarships of up to 100% for employees, legal dependents, and family members (parents and siblings). Allows up to three simultaneous scholarships; • Health insurance with full subsidy for the employee and partial subsidy for their family, with employee co-payment responsibility; • Optional dental assistance to take care of your oral health; • Meal Allowance or Food Voucher with a choice of options to suit your needs; • Wellhub or Totalpass for flexible gym options; • Wellz, a platform focused on employees’ mental and emotional health offering various types of support, including access to online individual therapy; • Well-being and benefits club with a dedicated program and exclusive perks; • Flexible dress code to promote our diversity; • Life insurance; • SESC agreement/convention; • Corporate University on our exclusive portal, Educare; • Growth opportunities—today more than 60% of job openings are filled through internal selection processes. • Birthday Day Off.