Inbound Customer Service Specialist, Sales

🕒 June 3

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Inbound customer service with sales, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services. • The agent must identify the customer's need and provide a practical, objective solution in accordance with product and/or service procedures; • Sales of products and services; • Specific technical tasks: Call center service for offering telecommunications voice or data services or products, working with service packages for residential or mobile phone lines, data packages, broadband, and fiber services; • Use systems to record interactions and apply service procedures.

🎯 Requirements

• Minimum 18 years of age; • High school diploma (complete secondary education); • Strong verbal fluency and persuasive ability; • Negotiation and argumentation skills; • Basic computer knowledge and typing skills; • Availability to complete training and work from home (Home Office); • Access to a desktop computer to use during the training period; • Preferably live near the Atento Ribeirão Preto unit.

🏖️ Benefits

• Work-from-home allowance (Home Office stipend); • Meal voucher and/or food allowance; • Life insurance; • Funeral assistance; • Childcare/babysitter allowance / assistance for children with disabilities / school transport assistance; • Product discounts; • Dental care assistance; • Medical assistance / healthcare; • Discounts for gyms and sports activities (Gympass); • Educational partnerships with course discounts; • Career development plan; • Pet health plan.