Customer Service Representative - General

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August 19

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Yellowstone

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Real Estate • Architecture • Construction

Yellowstone is a company specializing in integrated architecture and design services. They have a collaborative approach that integrates design, architecture, and technical experts to deliver seamless and visually appealing structures inspired by their clients’ passions and needs. With a team of highly skilled designers, architects, planners, and construction professionals, Yellowstone excels in creating efficient buildings and interiors. Their projects include office spaces, religious facilities, and food service areas, showcasing their ability to handle a variety of architectural needs. Client testimonials praise their design skills, problem-solving abilities, and professionalism for delivering projects on time and within budget. Based in Ann Arbor, Michigan, they ensure every project comes together flawlessly by working closely with clients and partners alike.

11 - 50 employees

Founded 1992

🏠 Real Estate

📋 Description

• Manage inbound calls, emails, and chat support with professionalism and urgency • Book service appointments accurately and efficiently while coordinating with dispatch teams • Input customer details and service notes into CRM and scheduling platforms • Provide clear information regarding services, pricing, and expectations • Follow up on scheduled services and pending customer issues • Identify when to escalate issues to supervisors or technical teams • Maintain a strong focus on customer satisfaction, clarity, and responsiveness

🎯 Requirements

• Fluent English communication—both spoken and written—with a professional, confident tone • Minimum 1 year of customer service, call center, or support experience (remote work preferred) • Strong background in the construction, home services, or skilled trades industries is required • Comfortable working with tech tools (CRMs, VoIP, scheduling systems) • Fast learner with strong attention to detail and excellent time management • Reliable internet and a quiet home office setup • Self-starter mindset with a focus on solutions and customer experience

🏖️ Benefits

• 100% remote work setup with flexibility based on client needs • Competitive pay: $5–$8 USD/hour (rate depends on experience and client placement) • Full-time schedule: 40 hours per week • Opportunities for overtime and client-specific perks • Access to consistent work, professional development, and long-term contracts • Collaborative, supportive team culture with real growth potential