Yodeck
11 - 50 employees
☁️ SaaS
📱 Media
🏢 Enterprise
SaaS • Media • Enterprise
Yodeck is a cloud-based digital signage software platform that enables users to easily share dynamic content across multiple screens and locations. It offers a range of features, including free digital signage apps and templates, allowing businesses and organizations to engage and communicate with customers, employees, and visitors effectively. Yodeck is suitable for various industries including retail, education, manufacturing, and healthcare. It provides solutions for different use cases such as menu boards for restaurants, digital billboards for retail, and internal communications for offices, allowing for easy scheduling, content management, and display via media players like Raspberry Pi. Yodeck is designed for scalability, accommodating anything from a single screen setup to a vast network of digital signage across different locations worldwide.
Customer Support Associate, Part-Time, Night Shift
🔥 0 minutes ago
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Yodeck
11 - 50 employees
☁️ SaaS
📱 Media
🏢 Enterprise
SaaS • Media • Enterprise
Yodeck is a cloud-based digital signage software platform that enables users to easily share dynamic content across multiple screens and locations. It offers a range of features, including free digital signage apps and templates, allowing businesses and organizations to engage and communicate with customers, employees, and visitors effectively. Yodeck is suitable for various industries including retail, education, manufacturing, and healthcare. It provides solutions for different use cases such as menu boards for restaurants, digital billboards for retail, and internal communications for offices, allowing for easy scheduling, content management, and display via media players like Raspberry Pi. Yodeck is designed for scalability, accommodating anything from a single screen setup to a vast network of digital signage across different locations worldwide.
📋 Description
• Handling incoming messages, emails, chat and phone inquiries from Yodeck customers. • Providing information and assistance on Yodeck products and features, including billing and sales questions. • Troubleshooting basic technical issues and offering solutions to customer inquiries. • Processing warranty claims, repairs, and replacements. • Triaging and prioritizing tickets to resolve critical issues in collaboration with customer success & tech support teams. • Offering product recommendations based on customer needs and preferences. • Ensuring high customer satisfaction through professional and courteous communication.
🎯 Requirements
• Excellent written and verbal communication skills in English (C1 level). • Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly. • Ability to handle unexpected changes and customer concerns with professionalism. • A genuine desire to help customers and a commitment to providing excellent service. • Experience in customer support or technical support roles will be appreciated. • Availability to work rotating night shifts (02:00 - 06:00 & 06:00 - 10:00 (GMT +2), Monday through Friday).
🏖️ Benefits
• Competitive salary • Company-wide bonus scheme and a great stock option plan • Award-winning workplace, recognized as the Best Workplace • Hybrid Work From Home policy • Office gym, nutritionist, and meal vouchers • Individual training budget for professional development • Private medical insurance plan • Fun and collaborative start-up environment (with amazing offices!) • Flexible working arrangements • Commuting expenses • Equal opportunity and workplace diversity
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