Customer Support Associate – Wednesday to Sunday

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Yodeck

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

📱 Media

🏢 Enterprise

SaaS • Media • Enterprise

Yodeck is a cloud-based digital signage software platform that enables users to easily share dynamic content across multiple screens and locations. It offers a range of features, including free digital signage apps and templates, allowing businesses and organizations to engage and communicate with customers, employees, and visitors effectively. Yodeck is suitable for various industries including retail, education, manufacturing, and healthcare. It provides solutions for different use cases such as menu boards for restaurants, digital billboards for retail, and internal communications for offices, allowing for easy scheduling, content management, and display via media players like Raspberry Pi. Yodeck is designed for scalability, accommodating anything from a single screen setup to a vast network of digital signage across different locations worldwide.

📋 Description

• Handling incoming **phone calls, messages, and emails** from Yodeck customers. • Providing information and assistance on Yodeck products & features, such as billing and sales questions. • Troubleshooting basic technical issues and offering solutions to customer inquiries. • Processing warranty claims, repairs, and replacements. • Triage and prioritize tickets to resolve critical issues by working closely with customer success & tech support teams. • Offering product recommendations based on customer needs and preferences. • Maintaining high customer satisfaction through professional and courteous communication.

🎯 Requirements

• Excellent writing and verbal communication skills in **English **(C1 level). • Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly. • Ability to handle unexpected changes and customer concerns with professionalism. • A genuine desire to help customers and a commitment to providing excellent service. • Experience in customer support or technical support roles will be appreciated. • Available **to work on shifts** Wednesday to Friday (10:00-18:00 or 14:00-22:00) & Saturday to Sunday (07:00-15:00 or 15:00-23:00 or 23:00-07:00)

🏖️ Benefits

• Competitive salary • Company-wide bonus scheme and a great stock option plan • Award-winning workplace, recognized as the Best Workplace • Remote Work policy (for our Support team) • Office gym, nutritionist, and meal vouchers • Individual training budget for professional development • Private medical insurance plan • Fun and collaborative start-up environment (with amazing offices!) • Flexible working arrangements • Commuting expenses • Equal opportunity and workplace diversity