Customer Success Specialist

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yoffix | Hybrid Workplace Platform

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

📣 Marketing

💰 Seed Round on 2022-05

Consulting • Logistics • Marketing

yoffix is a Hybrid Workplace Platform that enables organizations to optimize their work environment by seamlessly blending remote and in-office experiences. It provides tools and features to enhance collaboration, manage workspaces, and improve employee engagement, ensuring that teams can work effectively regardless of their location. Yoffix supports flexible work arrangements, enhances productivity, and fosters a culture of inclusivity and innovation within the workplace.

📋 Description

• Take responsibility for onboarding new customers and continuously improve the process • Build long-term, trust-based customer relationships • Manage customer communication via Intercom • Collect and analyze customer feedback • Actively help shape and build the customer success organization

🎯 Requirements

• Enjoy working with customers and have a passion for solving problems • Confident communication in English • German at least at B2 level • Enjoy building relationships with people • Work in an organized and structured way • Take ownership rather than waiting for instructions • Prefer improving processes over just following them • Experience with SaaS products is a strong advantage • Experience with tools such as Intercom, HubSpot, or comparable CRM and support platforms is a plus

🏖️ Benefits

• Real responsibility from day one • Direct collaboration with the founders • Opportunity to actively help build our customer success organization • Modern SaaS environment using Intercom, HubSpot, Linear, GitHub, and Slack • Flexible working hours • Friendly, international team with short decision-making paths • Modern office in Berlin or the option to work from home • Diverse opportunities for personal and professional development