IT Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌏 Anywhere in the World

💵 $30 - $55 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Your Software Supplier

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📣 Marketing

🏪 Marketplace

💰 $50k Pre Seed Round - Your Software Supplier on 2019-08

Consulting • Marketing • Marketplace

Your Software Supplier is a B2B marketplace and matching service that connects clients with vetted software development suppliers for websites, mobile apps, custom software, AI solutions and staff augmentation. The platform provides free independent advice, a searchable supplier directory, shortlist matching (top-3), draft collaboration agreements, rough pricing guidance and consultancy to help clients kickstart projects and find developers or teams globally.

📋 Description

• Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments • Document incident details, troubleshooting steps, and resolutions using ticket management systems (ITSM) • Utilize TCP/IP, DNS, and VPN knowledge to resolve connectivity and configuration incidents • Support non-technical users with clear, empathetic communication and step-by-step technical guidance • Contribute scenario-based examples and process documentation reflecting IT support best practices • Document input and feedback for AI training and continuous improvement • Collaborate asynchronously within a remote engagement model, delivering written and verbal feedback

🎯 Requirements

• Minimum of 3 years’ experience providing Tier 2/3 IT support in diverse operating system and network environments • Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis • Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms • Strong written and verbal communication skills, with a focus on supporting non-technical end users • Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous • Demonstrated ability to contribute to technical process documentation and knowledge bases • Proactive, detail-oriented, and comfortable participating in remote, independent project engagements