Sales Operations Lead

🔥 1 minute ago

🇷🇴 Romania – Remote

⏰ Full Time

🟠 Senior

📊 Sales Operations

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Logo of ZainTech

ZainTech

201 - 500 employees

🔒 Cybersecurity

Cybersecurity

ZainTech is Zain Group’s dedicated regional Digital & ICT powerhouse, driving transformation and enablement of enterprise and government customers through the development and adoption of the latest technologies. These capabilities extend to Cloud, IoT, Cybersecurity, Big Data & Analytics, Drones, and Robotics, as well as an extensive suite of Digital Products & Solutions across Smart Cities, in collaboration with world-class partners. The establishment of ZainTech consolidated Zain Group’s key Digital and ICT assets under one roof to provide end-to-end solution propositions centered on a one-stop provision of comprehensive enterprise digital solutions and transformation services. The organization offers a single point of contact for sales and personalized customer care for multi-national corporations with a presence across the region.

📋 Description

• Own the regional forecast process and cadence across all countries, including weekly forecast calls and monthly and quarterly roll-ups • Consolidate country forecasts into a single regional view and govern commit, best-case, and pipeline categories • Measure and improve forecast accuracy and explain variances to leadership • Partner with Finance to align bookings, revenue, and gross-profit forecasts with budgets and targets • Define and govern pipeline standards, including stage definitions, exit criteria, coverage ratios, conversion, and velocity metrics • Run structured pipeline reviews with country leaders and track pipeline conversion • Lead annual and quarterly sales planning, including market sizing, target setting, quota allocation, capacity, and headcount planning • Design territory, segment, and account coverage models across countries • Support go-to-market strategy, sales incentive design, quarterly business reviews, and country performance tracking • Own Salesforce sales processes and translate commercial requirements into CRM design, workflows, approvals, reports, dashboards, and user stories • Set and enforce CRM data standards and drive hygiene reviews, cleansing, and remediation • Develop and maintain dashboards, reports, datasets, and KPI frameworks for forecast, pipeline, sales performance, productivity, conversion, activity, and operational metrics • Turn data into insights, risks, opportunities, and recommended actions for leadership • Map and redesign end-to-end sales processes, eliminate unnecessary work, and implement workflow and reporting automation • Partner with Sales, Finance, Marketing, Delivery, IT, data, and business teams to align requirements, metrics, and system dependencies • Validate revenue, gross profit, margin, pricing, and other commercial drivers

🎯 Requirements

• 4+ years of relevant experience across Sales Operations, Revenue Operations, Sales Strategy & Planning, Sales Excellence, Commercial Operations, or related roles, including at least 3 years in a lead or senior capacity • Proven hands-on ownership of sales forecasting and pipeline governance in a multi-country or regional sales organization, with a track record of improving forecast accuracy • Demonstrated experience leading annual sales planning, including target setting, quota allocation, territory design, and capacity planning • Strong Salesforce experience, ideally spanning administration, business analysis, Sales Cloud process design, reporting, automation, data quality, UAT, and user adoption • Strong analytical and problem-solving capability, with advanced Excel skills including PivotTables, Power Query, lookups, and advanced formulas • Strong proficiency in Power BI, Tableau, Salesforce analytics, or comparable business intelligence and visualization platforms • Experience working with CRM data alongside ERP, finance, delivery, or other enterprise systems; familiarity with platforms such as Oracle or SAP is advantageous • Demonstrated ability to build management reporting, dashboards, KPI frameworks, and actionable performance insights • Strong requirements-gathering, process-mapping, gap-analysis, documentation, UAT, and solution-validation skills • Excellent communication, stakeholder management, and change-management skills, with the confidence to work directly with senior sales, country, and functional leaders • Experience supporting regional or multi-country sales organizations • Bachelor's degree in Business Administration, Finance, Economics, Engineering, Statistics, Data Analytics, Computer Technology, Information Systems, or a related field

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