Senior Technical Account Manager

🔥 19 hours ago

💃 Latin America – Remote

💵 $66.5k - $99.7k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zapier

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

☁️ SaaS

⚡ Productivity

🤝 B2B

💰 Secondary Market on 2021-04

SaaS • Productivity • B2B

Zapier is a leading automation platform that enables users to connect and automate workflows across more than 7,000 applications. Known for its no-code approach, Zapier empowers individuals and teams to streamline tasks by creating automated processes called "Zaps," which link triggers and actions between different apps. The platform is trusted by millions of users globally, including 87% of Forbes Cloud 100 companies, offering solutions that enhance productivity and efficiency in various business functions.

📋 Description

• Serve as a named senior technical partner to Enterprise customers, builders, technical leaders, and executives • Use dedicated TAM hours to design, build, and improve automations tied to business outcomes • Translate complex processes into workflow architectures covering data movement, business logic, exception paths, and operational controls • Build alongside customer teams to move high-value use cases into reliable production operation • Review automations for reliability, efficiency, maintainability, and effective use of Zapier • Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications • Improve error handling, monitoring, alerts, fallback behavior, and recovery processes • Develop customer understanding and create technical account plans • Lead working sessions, architecture reviews, implementation discussions, and executive conversations • Partner with Customer Success on adoption, customer value, retention, and growth • Bring technical evidence into account planning, business reviews, renewal preparation, and expansion conversations • Lead team and cross-functional initiatives that create scalable solutions and reusable practices • Give Product and Engineering technically grounded customer feedback • Coordinate complex escalations and communicate expectations to customers • Share recurring insights to improve the product, documentation, supportability, and Enterprise experience • Use AI tools responsibly and advise customers on AI models, deterministic automation, AI-assisted workflows, agentic systems, evaluation, reliability, human oversight, security, governance, and MCP

🎯 Requirements

• 7+ years of experience in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role • Track record of measurably improving customer outcomes across an Enterprise portfolio • Experience building integrations, automations, or API-based solutions • Hands-on familiarity with Zapier or comparable automation and integration platforms • Experience owning complex technical relationships with Enterprise customers and communicating with builders and executives • Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic • Ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability • Strong customer judgment balancing immediate needs with technical feasibility, risk, scale, and long-term value • Ability to operate autonomously in an ambiguous environment and drive initiatives across multiple internal teams • Hands-on experience with AI tools and practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance • Must be authorized to work from the candidate's home location; Zapier does not sponsor visas or transfers • Pacific Time (PST) working hours required

🏖️ Benefits

• Bonus • All-remote work arrangement • Reasonable accommodations for candidates with disabilities • Equal-opportunity and inclusive workplace • Transparent, competitive, and equitable compensation practices