Director, Account Management

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 MX$1.2M - MX$1.3M / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zappi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Zappi is a B2B SaaS consumer insights platform that combines AI and large-scale consumer data to help brands develop products, optimize advertising, and track brand performance. The platform provides continuous, real-time feedback loops, iterative product and ad testing, and standardized, high-quality survey data to guide launch decisions and improve marketing effectiveness for enterprise consumer brands.

📋 Description

• Own and expand existing enterprise customer relationships • Develop new business opportunities across LATAM • Drive adoption of Zappi's agile research solutions and demonstrate the value of persistent audience insights • Cultivate and retain relationships with senior stakeholders across a portfolio of accounts • Identify growth opportunities through upselling, cross-selling, increased user adoption, and expansion into new business units • Expand existing global customer relationships into the LATAM market • Conduct customer discovery and align Zappi solutions with strategic needs • Develop research programs and enterprise agreements using a consultative selling approach • Navigate complex enterprise organizations and multiple stakeholders • Build and manage a new business pipeline from prospecting through close • Own the LATAM market and help shape it as the business grows • Manage renewal bookings and partner with Customer Success to achieve retention targets • Execute renewal discussions at least 120 days in advance • Drive renewals, long-term commitments, and year-over-year growth • Act as a strategic customer partner and advocate for customer success • Conduct multiple client-facing meetings per week • Collaborate with Customer Success, Customer Expertise, Sales Strategy, and Marketing • Provide forecasting, status updates, and strategic insights to internal teams

🎯 Requirements

• Fluent in both Spanish and English • Significant enterprise SaaS selling experience • Track record of driving contract expansion within complex organizations and developing new business • Experience in the market research or consumer insights industry or selling market research solutions • Strong consultative sales skills • Apply MEDDIC qualification principles • Maintain impeccable Salesforce hygiene • Demonstrated ability to drive YOY growth through account expansion and retention strategies • Excellent negotiation skills • Ability to manage relationships across multiple teams in complex large enterprise organizations • Strong grasp of budget cycles, procurement processes, and brand-based buying centers • High proficiency in forecasting, pipeline management, and Salesforce best practices • Proactive approach to identifying and creating opportunities and developing a market • Willingness to travel for customer meetings and internal events in the US and internationally as needed

🏖️ Benefits

• Unlimited vacation time, with a minimum of at least 20 days per year plus national holidays • One company-paid mental health day each quarter • Flexible working arrangements, including remote • Personal development budget • Wellbeing benefits and access to trained therapists / counsellors • Tailored personal development through coaching, mentorship and career frameworks