Senior Service Delivery Specialist

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🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $68.1k - $104.7k / year

⏰ Full Time

🟠 Senior

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Zayo Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

💰 $92.9M Grant on 2023-06

Telecommunications • Enterprise • SaaS

Zayo Group is a leading global provider of communication infrastructure services, offering a wide range of products and services including fiber & transport, network connectivity, mobile infrastructure, private networks, and various managed services like SD-WAN and security solutions. Zayo's extensive network spans over 145,000 route miles of fiber and connects over 1,500 data centers worldwide. Its services cater to various industries including education, finance, healthcare, retail, media & entertainment, and more, helping businesses achieve scalable and secure connectivity solutions. With a focus on innovation and customer success, Zayo continuously invests in network expansion and service delivery excellence.

📋 Description

• Serve as a key project leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level. • End-to-End Project ownership including but not limited to project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members. • Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress. • Customer ownership and advocacy; provides ‘Voice of the Customer’ project feedback. • Develop and maintain customer project plans based on contractual requirements and service designs. • Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable. • Perform and oversee daily operational tasks working cross-functionally. • Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. • Partner with teams to identify gaps and drive improvements. • Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations. • Known as a go-to-person/trusted advisor that willingly assists other team members. • Ability to manage a high volume of orders and tasks.

🎯 Requirements

• Bachelor's Degree preferred or equivalent work experience required • Minimum of five (5) years of experience in managing Telecom services projects; ten (10) years of experience preferred • Ability to define project dependencies, manage project milestones, meet and exceed project KPIs • Thorough knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling • Strong internal and external collaboration and relationship skills across teams, partners, and all levels of customer organizations supported • Communication, Relationship, and Leadership • Exceptional project leadership and critical thinking skills; • Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution • Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals • Self-driven and motivated to provide exceptional customer service • Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization.

🏖️ Benefits

• Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave