Customer Care Representative

Job not on LinkedIn

🕒 4 days ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ZayZoon

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

💳 Fintech

💰 $13M Debt Financing on 2022-08

Consulting • Healthcare • Fintech

ZayZoon is a financial empowerment platform designed for small to medium-sized businesses (SMBs). It provides Earned Wage Access, allowing employees to withdraw a portion of their earned wages on demand, thereby improving financial wellbeing and reducing stress. This service can help businesses attract more applicants, retain employees, and save on payroll processing costs. Additionally, ZayZoon offers financial wellness solutions, including educational courses and perks, to further support employees' financial health. The platform is known for its easy integration with payroll providers and commitment to data security.

📋 Description

• You'll be the first point of contact for ZayZoon customers, providing thoughtful support and clear guidance through in-app chat and email • You'll troubleshoot complex or sensitive inquiries end-to-end • You'll bring the customer perspective into the room, sharing patterns, surfacing feedback, and contributing insights • You'll play an active role in process improvements within Customer Care • You'll stay curious about tools and technology relevant to the team

🎯 Requirements

• 3+ years of experience in a high volume, fast paced customer service or support environment • Experience juggling multiple live chats and emails at once • Clear, confident communication • Comfortability with change • Sharp troubleshooting instincts • Comfort with collaboration • Familiarity with tools like Google Workspace and Slack • A real sense of ownership

🏖️ Benefits

• Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever • Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation • Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend • Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more