Collections Specialist, Spanish, English

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Michael & Associates, Attorneys at Law

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51 - 200 employees

👥 B2C

B2C • Legal • Crime

Michael & Associates, Attorneys at Law is a criminal defense law firm located in Austin, Texas. Founded by Ben Michael, an award-winning attorney with nearly a decade of experience, the firm specializes in defending clients against various criminal charges, including DWI, drug possession, assault, and more. With a team of highly experienced attorneys, Michael & Associates aims to provide personalized, high-quality legal representation, ensuring clients receive the best possible outcomes while prioritizing communication and transparency throughout the legal process.

📋 Description

• Contact clients by phone, email, and text regarding outstanding balances. • Discuss payment options and assist clients with resolving account issues. • Provide exceptional customer service in both English and Spanish. • Assist attorneys and legal staff with scheduling, document preparation, file management, correspondence, and maintaining organized records. • Maintain accurate client account records. • Monitor overdue balances and ensure timely follow-up. • Document all collection activities and account updates. • Serve as a professional point of contact for both English- and Spanish-speaking clients, ensuring clear communication and a positive client experience.

🎯 Requirements

• Minimum of 2 years of experience as a Collections Representative required. • Native-level Spanish fluency and exceptional English communication skills, both written and verbal. • Strong customer service, negotiation, and relationship-building skills. • Excellent organizational skills with the ability to manage multiple priorities effectively. • Ability to maintain confidentiality and handle sensitive client information with professionalism. • Must have your own laptop or PC, a high-quality headset, reliable high-speed internet, and a backup internet connection. • Must be available to work night shifts and overtime as needed.

🏖️ Benefits

• Salary Range: $7 USD per hour • Enjoy a permanent work-from-home setup! • Career Growth – Unlock opportunities for advancement and professional development. • Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.