Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 ₱660k - ₱680k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Michael & Associates, Attorneys at Law

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Michael & Associates, Attorneys at Law is a criminal defense law firm located in Austin, Texas. Founded by Ben Michael, an award-winning attorney with nearly a decade of experience, the firm specializes in defending clients against various criminal charges, including DWI, drug possession, assault, and more. With a team of highly experienced attorneys, Michael & Associates aims to provide personalized, high-quality legal representation, ensuring clients receive the best possible outcomes while prioritizing communication and transparency throughout the legal process.

📋 Description

• Contact courts to confirm case details, status, filing information, court dates, times, and locations. • Verify information using approved court resources and document findings accurately. • Identify discrepancies and escalate them appropriately. • Update case-management systems with verified information. • Prepare standardized motions and other documents using approved templates and case information. • Follow firm requirements for formatting, naming, filing, and quality control. • Follow up on pending motions and document status. • Request discovery and records from courts, agencies, prosecutors, law enforcement, and other authorized sources. • Follow up on outstanding requests. • Download, organize, and upload discovery, videos, offense reports, PC affidavits, and other case documents. • Verify that materials are complete and associated with the correct client and matter. • Complete New Case Contract Verification according to established procedures. • Locate and verify cause numbers and update case records. • Assist with LOR/MTSC-related administrative tasks. • Identify missing or inconsistent information and route issues to the appropriate Specialist Legal Assistant or supervisor. • Provide task-based support to Specialist Legal Assistants across different attorneys, metros, and caseloads. • Manage multiple assignments based on deadlines, priority, and operational needs. • Maintain accurate and timely updates in firm systems. • Communicate proactively when information is unavailable, a task cannot be completed, or additional action is required. • Protect confidential client and case information and follow firm data-handling and security policies.

🎯 Requirements

• 5+ years of experience in administrative, legal support, customer service, clerical, or case-management roles serving an international company or clients. • Reliable PC/laptop, stable internet, and work-from-home setup. • Willingness to work night shifts, weekends, and holidays. • Strong written and verbal communication skills. • Strong attention to detail and organizational skills. • Ability to work independently and manage multiple priorities. • Proficiency in using computers and multiple software systems. • Ability to handle confidential information and meet deadlines. • Preferred: Experience in a law firm, legal services organization, court, government agency, or similar environment. • Preferred: Familiarity with legal terminology, court processes, discovery, motions, or case-management systems. • Preferred: Experience communicating with courts, government agencies, or other legal stakeholders. • Preferred: Experience working in a high-volume, deadline-driven environment.

🏖️ Benefits

• Overtime Pay • Bonuses • Permanent Work-from-Home Setup – Enjoy the flexibility and convenience of working remotely. • Career Growth – Access opportunities for advancement and professional development. • Innovative Culture – Work in a collaborative, inclusive environment that values creativity and new ideas.