Outreach Specialist

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🔥 8 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Zeiders Enterprises, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏛️ Government

📚 Education

🌍 Social Impact

Government • Education • Social Impact

Zeiders Enterprises, Inc. is a veteran-owned Department of Defense contractor that delivers human services and support programs for military members, veterans, and their families. The company provides behavioral health, career and transition services, learning and development, human performance, personal financial management, and military & family support, operating with a mission-driven culture rooted in military experience and long-term DoD partnerships.

📋 Description

• Monitors social media sites (e.g. Facebook and Instagram) to ensure all support needs of the Recovering Service Members (RSM) are being met • Must respond to requests for assistance on applications or social media sites within sixty (60) minutes during operational times and within two hours of return from nonoperational times • Identifies emerging issues or trends and coordinate referrals to appropriate programs, case managers or support agencies • Assist with follow-up actions, special outreach campaigns and reporting requirements in support of program leadership • Maintains familiarity with benefits, entitlements, and support services related to medical care, transition assistance, education, employment, family support and quality-of-life services

🎯 Requirements

• Bachelor’s Degree • Minimum two (2) years of experience in client-facing support or service coordination roles involving direct client communications, proactive follow-up, and connection to appropriate resources • Strong interpersonal communication skills with the ability to build rapport and trust • Knowledge of Marine Corps culture • Knowledge and understanding of the range of support resources and benefits available to Wounded Warriors, including general eligibility and access processes • Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare reports and provide information • Strong technology skills, as well as ability to navigate multiple computer systems simultaneously • Strong data entry/typing skills with a high degree of accuracy • Excellent oral and written communication skills • Ability to document outreach efforts and coordinate follow-through actions with case managers or supervisors • Ability to work within structured protocols and escalation procedures • Ability to work with diverse populations with varying needs

🏖️ Benefits

• Reasonable accommodations for individuals with disabilities during hiring process