Carrier Operations Representative

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Zelh

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

👥 HR Tech

☁️ SaaS

HR Tech • Logistics • SaaS

Zelh is a US-based company specializing in AI-powered staffing solutions to streamline logistics operations and provide strategic outsourcing and outstaffing services. The company focuses on helping businesses expand teams, improve workflow, and significantly reduce payroll costs. Zelh offers services across various industries, including logistics, engineering, accounting, and technology. The company prides itself on its ability to offer long-term staffing solutions, handle HR compliance, and support businesses with talented HR and TA experts to optimize workflow processes. With offices in the USA, Poland, Ukraine, and Serbia, Zelh is well-positioned to offer diverse and skilled workforces to meet its clients' needs.

📋 Description

• Accurately update and document shipment statuses in internal systems. • Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs. • Contact carriers to obtain time-sensitive updates and log information appropriately. • Manage team email, responding to both internal and external requests in a timely manner. • Proactively identify and communicate issues to relevant teams for quick resolution. • Assist Carrier Sales Representatives by ensuring smooth operations across their book of business. • Collaborate with internal departments and maintain a professional attitude while working under pressure. • Stay informed about industry trends, including seasonal and geographic freight dynamics. • Be open to learning and mastering the company’s proprietary technology and systems. • Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success. • Support co-workers and management by fostering a collaborative work environment.

🎯 Requirements

• Previous experience in carrier sales, freight brokerage, or logistics coordination on the US market. • Strong negotiation skills with the ability to build rapport and influence others. • Excellent communication and interpersonal skills. • Proficiency in transportation management systems (TMS) and other relevant software. • Proven ability to build productive internal and external partnerships. • Team player attitude able to collaborate effectively with colleagues across departments. • Strong multitasking skills comfortable handling multiple tasks and using technology efficiently. • Willingness to learn about freight markets, carrier types, and transportation trends. • Excellent verbal and written communication skills; fluent in English. • Highly detail-oriented and accurate in work. • Able to work confidently and effectively in a fast-paced environment.

🏖️ Benefits

• Competitive Salary in USD • 10+ business days of paid time off • Supportive team environment • English courses • Equipment provided