Operations – Customer Service Representative

🔥 15 hours ago

🌐 Serbia, Ukraine – Remote

🇷🇸 Serbia – Remote 🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zelh

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

Zelh is a US-based company specializing in AI-powered staffing solutions to streamline logistics operations and provide strategic outsourcing and outstaffing services. The company focuses on helping businesses expand teams, improve workflow, and significantly reduce payroll costs. Zelh offers services across various industries, including logistics, engineering, accounting, and technology. The company prides itself on its ability to offer long-term staffing solutions, handle HR compliance, and support businesses with talented HR and TA experts to optimize workflow processes. With offices in the USA, Poland, Ukraine, and Serbia, Zelh is well-positioned to offer diverse and skilled workforces to meet its clients' needs.

📋 Description

• Dispatch and coordinate company-owned trucks and drivers within an asset-based transportation operation • Plan and manage daily routes, schedules, pickups, and deliveries • Assign loads to drivers and ensure timely and efficient execution of transportation operations • Monitor active shipments and provide Track & Trace coverage as required • Communicate with drivers regarding load status, ETAs, delays, and operational issues • Track inbound and outbound shipments and communicate updates or exceptions • Serve as a customer point of contact for orders, shipments, delivery status, and operational questions • Schedule and coordinate pickup and delivery appointments • Enter and maintain load, shipment, and customer information in transportation and warehouse systems • Coordinate with warehouse personnel to ensure orders are received, processed, staged, and shipped accurately • Respond to customer and internal inquiries via phone, email, and internal communication platforms • Resolve delays, missed appointments, damaged freight, missing product, and other shipment exceptions • Review shipping, receiving, and transportation documentation for accuracy • Maintain detailed notes and records related to loads, drivers, shipments, and customer accounts • Collaborate with drivers, warehouse teams, transportation operations, and customer service teams to resolve issues • Provide Dispatch or Track & Trace support according to operational needs • Assist with daily reporting and administrative or operational tasks

🎯 Requirements

• 1+ years of experience in US logistics / transportation • Hands-on experience in an asset-based trucking environment • Previous experience dispatching company-owned trucks and managing drivers • Strong understanding of dispatch operations, load management, and transportation workflows • Experience with Track & Trace and shipment monitoring • Ability to switch between Dispatch and Track & Trace responsibilities based on business needs • Experience communicating with drivers, customers, warehouses, and other transportation stakeholders • Strong organizational and multitasking skills • Good English communication skills, both written and verbal • Experience with TMS, transportation systems, or other logistics software • Ability to work independently and make operational decisions in a fast-paced environment • Experience managing a fleet of company-owned assets/trucks • Experience coordinating multiple drivers and loads simultaneously • Familiarity with ELD/GPS tracking systems and transportation management systems • Previous experience handling after-hours or time-sensitive transportation issues • Experience in both asset-based and brokerage logistics environments • Ability to work Monday–Friday, 2200–0700 CST

🏖️ Benefits

• Competitive Salary in USD • Remote mode of work • 10+ business days of paid time off • Team building and corporate events • Equipment provided • A supportive team