Cloud Solution Architect – AWS

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Design and lead secure, highly available cloud architectures primarily on AWS • Architect identity and access management solutions, including federated authentication, multi-factor authentication, and customer identity and access management (CIAM) • Drive best practices in designing event-driven, serverless applications with AWS Lambda, API Gateway, EventBridge, SQS and other AWS Services • Design scalable data engineering platforms for ingestion, normalization, enrichment, and API-driven data integration leveraging AWS services such as RDS, DynamoDB, S3, Glue, Athena and ETL frameworks • Plan and govern integration strategies for cloud contact center solutions like Amazon Connect with backend systems • Enforce cloud security measures focusing on encryption, audit logging, GDPR/CCPA/FedRAMP compliance, and the principle of least privilege via IAM • Define and implement Infrastructure as Code (IaC) using Terraform and AWS CloudFormation to automate provisioning and configuration • Lead development and maintenance of reusable IaC modules and best practices for scalability, security, and compliance • Collaborate with DevOps teams to integrate IaC pipelines into CI/CD workflows for repeatable and auditable deployments • Review and enforce standards related to IaC code quality, security policies, and version control • Collaborate with cross-functional teams to translate business needs into secure, scalable cloud and data solutions • Evaluate emerging AWS cloud technologies to improve architecture and operational efficiency • Produce architecture documentation including design decisions, tradeoffs, and security controls • Communicate complex technical concepts effectively to technical and non-technical stakeholders

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) • 10+ years of professional experience in cloud architecture with deep AWS expertise • Relevant AWS certifications (Solutions Architect (Mandatory), Security Specialty(nice to have)) • Proven experience designing identity management and secure access using AWS Cognito, IAM, and federation protocols (SAML, OIDC, OAuth2) • Strong skills in serverless, event-driven architecture with AWS Lambda, API Gateway, SQS, and EventBridge • Experience building and architecting data engineering platforms based on relational (PostgreSQL/Aurora RDS), NoSQL (DynamoDB), caching (ElastiCache/Redis), and ETL pipelines • Knowledge of cloud contact center solutions, ideally Amazon Connect, including integration strategies • Expertise in cloud security and compliance frameworks, encryption, data governance, and auditability • Hands-on experience with Terraform and CloudFormation for Infrastructure as Code at scale • Proven ability to implement and govern CI/CD pipelines involving IaC deployments and automated testing

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities