Cloud Solution Architect – AWS

🕒 August 7

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Design and lead secure, highly available cloud architectures primarily on AWS • Architect identity and access management solutions, including federated authentication, multi-factor authentication, and CIAM • Drive best practices for event-driven, serverless applications using AWS services • Design scalable data engineering platforms for ingestion, normalization, enrichment, and API-driven data integration • Plan and govern integration strategies for Amazon Connect cloud contact center solutions • Enforce cloud security, encryption, audit logging, GDPR/CCPA/FedRAMP compliance, and least-privilege IAM • Define and implement Infrastructure as Code using Terraform and AWS CloudFormation • Lead reusable IaC modules and scalability, security, and compliance best practices • Collaborate with DevOps teams to integrate IaC pipelines into CI/CD workflows • Review IaC code quality, security policies, and version-control standards • Translate business needs into secure, scalable cloud and data solutions with cross-functional teams • Evaluate emerging AWS technologies to improve architecture and operational efficiency • Produce architecture documentation covering design decisions, tradeoffs, and security controls • Communicate complex technical concepts to technical and non-technical stakeholders

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience • 10+ years of professional experience in cloud architecture with deep AWS expertise • Mandatory AWS Solutions Architect certification • Experience with AWS Cognito, IAM, SAML, OIDC, and OAuth2 • Strong serverless and event-driven architecture skills with AWS Lambda, API Gateway, SQS, and EventBridge • Experience with PostgreSQL/Aurora RDS, DynamoDB, ElastiCache/Redis, and ETL pipelines • Knowledge of cloud contact center solutions, ideally Amazon Connect • Expertise in cloud security, compliance frameworks, encryption, data governance, and auditability • Hands-on Terraform and CloudFormation experience at scale • Experience implementing and governing CI/CD pipelines involving IaC deployments and automated testing • Excellent communication, leadership, and collaboration capabilities • Candidates must be physically located and plan to work from Karnataka or Maharashtra • Multi-cloud or hybrid cloud experience preferred • DevOps principles and tooling familiarity preferred • AI/ML customer-support automation experience using AWS SageMaker, Comprehend, or Lex is a nice to have • Zendesk ecosystem familiarity is a nice to have

🏖️ Benefits

• Flexible remote work as part of Zendesk’s hybrid way of working • Opportunities to connect, collaborate, and learn in person at Zendesk offices • Inclusive workplace experience • Reasonable accommodations for applicants with disabilities and disabled veterans