Manager, Solutions Consulting

🕒 March 16

🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $196k - $294k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Lead and manage the team that partners with Sales to define market-winning strategies that align with Zendesk's overarching business objectives. • Lead and manage the team that acts as technical counterpart to C-suite stakeholders, translating business hurdles into actionable solutions using the Zendesk Resolution Platform. • Lead and manage the team that oversees the creation of customer-specific technical solutions that address requirements and long-term goals. • Collaborate with Product, Sales, Marketing, and other teams to craft and deliver compelling value propositions and demonstrations.

🎯 Requirements

• 8+ years of professional experience with a significant focus on high-growth SaaS, CX, or AI environments. • 4+ years of leadership experience, specifically having scaled a presales and/or technical consulting organization, ideally from an earlier stage to a multi-layered enterprise team. • Proven ability to influence internal product direction and external customer strategy simultaneously. • Experience navigating the Customer Experience and / or Employee Experience Space. • Awareness of CX tools, cloud technologies, and AL/ML applications.

🏖️ Benefits

• This position may also be eligible for bonus, benefits, or related incentives.