Principal Solutions Consultant

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November 12

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Zendesk

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SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• Responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. • Work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. • Take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

🎯 Requirements

• 7+ years of Presales experience. • 3+ years experience running large, strategic and complex deals • Expertise in one or more of the following web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications • Experience of engaging and leading virtual teams to successful outcomes • Demonstrable success in positioning the business value of a technical solution, and the importance of Professional Services to the customer • Excellent interpersonal, communication, persuasion, presentation and writing skills • Experience scoping, managing and executing customer pilots and Proof of Concepts. • Knowledge of SaaS Business applications • Broad knowledge of two or more of the following: Customer Service Software, ITSM, Data warehousing, Business intelligence, Workforce Management, QA, Integration & middleware • Understanding and awareness of how AI is impacting the customer service business as well as AI technologies such as LLM and ChatGPT • Ability to understand customer’s desired business outcomes and create a complete solution to deliver these • Superior solution scoping abilities, using our existing solution and influencing new product development. • Ability to develop reference architecture in support of client solutions • Domain expertise in one or more key industries • Bachelor’s degree or equivalent experience is a must; graduate degree is a plus. • Must be willing to travel.

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities