Senior AI Success Strategist

🕒 2 days ago

🗽 New York, South Carolina, +3 more states – Remote

🗽 New York – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $118k - $178k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Own end-to-end delivery of customers’ AI roadmaps • Lead structured discovery and success-planning engagements • Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions • Maintain recurring outcome-driven cadences and mutual AI Roadmap • Serve as the Engagement Lead and coordinate activities with internal cross-functional teams • Provide quantifiable commercial outcomes while protecting renewals and driving account expansion

🎯 Requirements

• Minimum of 8+ years of related experience in Customer Success / Experience • 2+ years of AI related experience • Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS • Bachelor’s degree in Business, Computer Science, Engineering, or related field • Advanced degrees or certifications in AI strategy or project management preferred • Experience managing AI or software adoption programs • Ability to distill complex AI concepts for diverse audiences

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Bonus potential