Senior Fullstack Software Engineer – AI Copilot

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Own delivery of frontend and backend features, from technical design through production release and ongoing iteration. • Build and maintain performant, accessible UIs and robust backend services, enabling seamless AI-powered interactions for end users. • Work closely with product managers, designers, and ML engineers to translate requirements into impactful technical solutions. • Participate in architectural decisions within your team and influence technical direction across teams as experience grows. • Proactively identify and address technical debt, ensuring high performance, reliability, and maintainability. • Drive adoption and extension of Zendesk’s design system and component library for frontend consistency. • Writing backend business logic, optimizing queries, and ensuring system performance and scalability. • Ensuring quality through backend-focused testing, such as integration and API contract tests. • Mentor junior engineers through code review, pairing, and knowledge-sharing sessions.

🎯 Requirements

• 5+ years of experience in software engineering, with a strong focus on frontend development. • Fluent in TypeScript and React; working proficiency in Ruby is a plus. • Solid experience with modern frontend architecture: component-based design, state management, and responsive, accessible interfaces. • Some experience with distributed systems, RESTful APIs, event-driven architectures (e.g., Kafka), and cloud infrastructure (AWS). • Some experience with SQL and data infrastructure — you can reason about data pipelines, query performance, and analytics. • Strong understanding of web fundamentals: browser APIs, performance, accessibility, and cross-browser compatibility. • Experience with frontend testing: unit and integration testing with Jest, React Testing Library, or equivalent. • A track record of owning features end-to-end and delivering them to production with high quality. • Ability to work with uncertainty and the flexibility to pivot with changing priorities. • Strong collaboration skills — you work effectively with designers, other backend engineers, and product managers.

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities