Senior Sales Operations Lead

🕒 May 18

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Lead the annual planning process and serve as the program manager for strategic projects. • Design and optimize frameworks supporting offering development and PS operational standards. • Consolidate multi-source data sets into actionable dashboards for decision-making. • Acquire data from primary/secondary sources and design databases to ensure integrity. • Process, cleanse, and verify data to eliminate errors. • Create reports and dashboards to communicate findings effectively. • Identify inefficiencies and recommend data-driven solutions.

🎯 Requirements

• 7-10+ years in Strategy & Operations or Professional Services Operations within a high-growth B2B SaaS environment. • Deep understanding of the Professional Services lifecycle, including revenue forecasting, resource management, and complex customer engagement models. • Strategic Thinker with Operational Rigor. • Proven ability to lead cross-functional transitions and drive behavioral change. • Exceptional ability to translate complex data and operational concepts into clear narratives. • Proficiency in SQL, Excel/Sheets, and BI tools (Looker preferred).

🏖️ Benefits

• Professional development opportunities • Flexible working hours • Remote work options