Senior Solutions Architect

Job not on LinkedIn

🔥 12 minutes ago

🐊 Florida, South Carolina, +2 more states – Remote

🐊 Florida – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $206k - $308k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Lead technical discovery and solution scoping conversations with Corporate, Mid-Market, and Enterprise customers. • Partner with Sales to define technical strategies that support AMER pipeline growth and services revenue targets. • Own the technical relationship with prospects and customers during the sales cycle, from initial discovery through proposal and closure. • Design scalable customer experience, support, ITSM, automation, data, and AI-enabled solutions aligned with customer requirements. • Identify opportunities to incorporate AI, automation, agents, workflows, and knowledge-based systems into customer solutions. • Support Solutions Architects in key customer meetings, technical workshops, executive presentations, and strategic opportunities. • Drive best practices within the AMER Solutions Architecture team and apply global standards to regional execution. • Create a regular business rhythm with AMER Sales counterparts to ensure service propositions are included in relevant sales proposals. • Help define and execute the regional partnership strategy, including technology partners, implementation partners, and AI ecosystem partners. • Ensure all scopes are aligned with company methodology, delivery standards, technical feasibility, and customer success outcomes. • Lead, mentor, attract, and retain high-performing presales and solutions talent. • Create services sales strategies aligned with the Sales organization. • Provide weekly reporting on AMER pipeline, deal progression, technical risks, services opportunities, and action plans to achieve targets. • Translate business requirements into technical solutions, architecture recommendations, implementation plans, and measurable business outcomes. • Support customer pilots, Proofs of Concept, demos, solution prototypes, and AI-enabled workflow demonstrations. • Stay current on emerging AI technologies, agentic workflows, automation tools, API-driven architectures, and customer experience innovation.

🎯 Requirements

• Experience selling, scoping, or supporting Mid-Market and Enterprise software solutions. • Strong background in pre-sales, solutions architecture, consulting, implementation, technical strategy, or customer-facing technical roles. • Excellent interpersonal, communication, persuasion, presentation, and writing skills. • Proven ability to communicate technical value to C-level executives, directors, business stakeholders, and technical teams. • Experience scoping, managing, and executing customer pilots, Proofs of Concept, technical workshops, and solution demos. • Strong problem-solving skills, including the ability to translate business needs into practical technical solutions. • Advanced solution scoping capabilities, including the ability to use existing product capabilities while influencing future product development. • Previous consulting experience implementing enterprise-class software solutions. • In-depth knowledge of customer service software, ITSM, CRM, data warehousing, business intelligence, integrations, APIs, and customer experience platforms. • 2+ years of experience managing, mentoring, or leading a presales, solutions consulting, or similar technical team. • Bachelor’s degree or equivalent experience required; graduate degree is a plus. • Ability to work in a fast-paced environment with multiple priorities and stakeholders. • Willingness to travel when required for strategic customer engagements.

🏖️ Benefits

• Bonus • Benefits or related incentives • Flexible working hours