Zendesk
5001 - 10000 employees
Founded 2007
☁️ SaaS
🤝 B2B
💰 Grant on 2019-09
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Senior Solutions Consultant – Public Sector
🔥 0 minutes ago
⚔️ Virginia – Remote
💵 $188k - $282k / year
⏰ Full Time
🟠 Senior
💻 Solutions Engineer
🦅 H1B Visa Sponsor
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Zendesk
5001 - 10000 employees
Founded 2007
☁️ SaaS
🤝 B2B
💰 Grant on 2019-09
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
📋 Description
• Lead Technical & Business Discovery • Architect AI-Driven CX & ES Solutions • Drive Technical Strategy Through the Sales Cycle • Integrate & Scale • Collaborate & Influence • Measure & Optimize Impact • Champion AI Adoption • Stay Ahead of the Curve
🎯 Requirements
• 5+ years of presales experience • Traditional Solutions Consulting experience • Designing and executing customer pilots • Business Value Literacy • Understanding of AI technologies • Expertise in CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware • Strong analytical and storytelling abilities • Excellent interpersonal, communication, presentation, and writing skills • Working knowledge of FSLED compliance requirements
🏖️ Benefits
• bonus • benefits • related incentives
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