Senior Solutions Consultant

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November 12

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Zendesk

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SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• Drive the technical sales cycle, working hand-in-hand with Account Executives to secure new partnerships and expand existing relationships. • Lead in-depth discovery sessions with a diverse set of stakeholders to understand business challenges and architect tailored, value-based technical solutions. • Design, configure, and deliver compelling product demonstrations and customized Proofs of Concept (PoCs). • Serve as the technical expert for both Enterprise and Mid-Market engagements, skillfully addressing functional, technical, security, and competitive aspects of the sales process. • Demonstrate practical expertise in implementing customer experience automation and Generative AI use cases. • Collaborate cross-functionally with Product Management, Engineering, and Marketing to influence the future roadmap and ensure regional needs are met. • Travel as needed to engage with customers and prospects across South Korea and Asia, presenting at field events.

🎯 Requirements

• 5+ years of experience in a Presales, Solutions Consulting, or equivalent customer-facing commercial role within the Enterprise SaaS or CX software industry. • Native-level fluency in Korean and Business-level fluency in English (written and verbal). • Demonstrated understanding of Enterprise SaaS solution architecture, including APIs, web/scripting technologies (e.g., HTML, CSS, JavaScript, JSON), and middleware/integration concepts. • Proven experience successfully managing all technical aspects of a sales cycle, from initial discovery through RFI/RFP response and successful pilot/POC execution. • Practical experience implementing and demonstrating complex customer experience automation solutions and Generative AI use cases (e.g., intelligent self-service, routing, virtual assistants) to achieve measurable business outcomes. • Willingness to travel regionally and internationally to customer sites and Zendesk offices as required.

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities