Zendesk
5001 - 10000 employees
Founded 2007
☁️ SaaS
🤝 B2B
💰 Grant on 2019-09
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Solutions Consultant – Public Sector
🕒 May 15
🦌 Connecticut, Minnesota, +3 more states – Remote
💵 $188k - $282k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 Solutions Engineer
🦅 H1B Visa Sponsor
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Zendesk
5001 - 10000 employees
Founded 2007
☁️ SaaS
🤝 B2B
💰 Grant on 2019-09
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
📋 Description
• Conduct thorough discovery sessions to understand customer challenges • Architect AI-Driven CX & ES Solutions • Drive Technical Strategy Through the Sales Cycle • Integrate & Scale secure, scalable solutions • Collaborate & Influence across functions • Measure & Optimize Impact using analytics and AI performance metrics • Champion AI Adoption and drive initiatives • Stay Ahead of the Curve in expertise building
🎯 Requirements
• 5+ years of presales experience • Proven experience designing and executing customer pilots and proofs of concept • Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, Integration & Middleware • Understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) • Bachelor's degree or equivalent work experience (graduate degree a plus)
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities • Bonuses • Health insurance
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