Technical Account Manager – DACH

November 25

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Zeotap

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SaaS • B2B • Artificial Intelligence

Zeotap is a privacy-first Customer Data Platform (CDP) and marketing data intelligence provider that uses AI to unify, enrich, and activate customer data for enterprises. Its platform (ZeoAI) applies agentic AI for decision-making, real-time personalization, omnichannel orchestration, and audience matching, while InfraFlex enables flexible deployment into existing data infrastructures. Zeotap emphasizes German-grade privacy, data governance, and security, and serves marketing, IT, and data teams across industries like retail, telecom, media, gaming, and financial services.

51 - 200 employees

Founded 2014

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments • Analyse customers’ needs and suggest upgrades or additional features to meet their requirements • Drive clarity on immediate use-cases and programme manage the execution • Partner with customers and internal stakeholders to drive consensus on mutual success • Educate customers on the best practices and effective use of the Zeotap platform • Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions • Act positively and respond promptly to the customer’s requests/tickets • Establish Best Practices and repeatable playbooks for CDP integration and implementation • Analyse customer support requirements and identify areas for automation and efficiency gains • Review and ensure accuracy of technical documentation • Adhere to Zeotap’s company, privacy and information security policies and procedures • Provide product teams with customer feedback to help identify potential new features or enhancements

🎯 Requirements

• Experience with data products, in particular data validation and analytics • Prior experience with JS and SDK implementation and debugging, RESTful APIs • Familiarity with command line, scripting syntax, SQL • Familiarity with data warehousing tools such as BigQuery and GCP cloud • Understanding of web and mobile applications • Exposure to single sign-on (SSO) integration • Experience with large-scale project management and delivery • Interpersonal, communication and client management skills • You speak German and English fluently

🏖️ Benefits

• Flexible work arrangements • Professional development