Senior Account & Onboarding Manager – B2B SaaS

🕒 April 29

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ZEPTA.io

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🔧 Hardware

☁️ SaaS

B2B • Hardware • SaaS

ZEPTA. io is an IoT-enabled pest protection company that provides a patented retrofit smart scale and remote monitoring system for existing bait stations. Its hardware sensors connect to a mobile/ web dashboard to deliver real-time weight-based bait consumption data, automated documentation for regulatory compliance, and alerts to pest control professionals, enabling large reductions in maintenance visits and poison usage. Zepta sells this as a subscription service aimed at pest control businesses and enterprises to improve efficiency, sustainability, and reporting.

📋 Description

• Independently coordinate and schedule travel. • Implement and monitor technical customer implementations. • Conduct onboarding sessions on-site at customer locations. • Serve as the central point of contact throughout the entire onboarding phase. • Develop and maintain long-term customer relationships.

🎯 Requirements

• Excellent communication across all stakeholder levels. • Willingness to travel, flexibility, and autonomy in travel planning. • Experience in project management, customer excellence, and onboarding. • Preferably experience in a B2B SaaS or IoT context. • Ability to structure and explain complex technical content clearly. • Pragmatic, hands-on attitude to independently get things done. • Fluent German and conversational English. • Residence in Germany.

🏖️ Benefits

• Flexibility and trust: Remote work possible within Germany, plus up to 70 days remote work in the EU. • Meaningful work: Opportunity to create real economic and ecological impact. • Influence the shaping of startup culture and processes. • Direct collaboration with the founders, tech, and Customer Success teams. • Access to Wellpass for fitness and wellness. • 30 days of vacation. • 50% subsidy for the job ticket.