Customer Success Manager

🕒 August 19

🇸🇦 Saudi Arabia – Remote

💵 ﷼300k - ﷼356.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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ZeroFox

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $74M Series D on 2020-02

Consulting • Healthcare • Logistics

ZeroFox is a leading provider in the external cybersecurity industry, offering a comprehensive platform for digital risk protection. The company focuses on securing businesses beyond the traditional perimeter by providing services such as external attack surface management, threat intelligence, and digital threat disruption. ZeroFox offers brand protection, domain protection, social media protection, and executive protection to prevent fraud, impersonations, and data leaks across social media, the surface web, and the dark web. Additionally, their platform includes incident response and physical security intelligence, making it a robust solution for organizations seeking to safeguard their brand and data against cyber threats. ZeroFox’s innovative solutions are trusted by industries ranging from financial services to healthcare, media, and public sector, helping them stay proactive against emerging digital risks.

📋 Description

• Partner with a broad range of customers to deliver consistent, high-quality engagement and ensure customer success • Build curated customer experiences with the ZeroFox platform and operating environment • Execute and refine scalable enablement programs, including building customer champions • Advise customers as a subject matter expert on ongoing usage and value from ZeroFox platform configuration • Liaise with technical support leads for new platform configurations and use-case changes • Design and develop solutions using ZeroFox’s platform, integrations, and API-based integrations • Deliver web-based training to user groups to support organizational adoption • Conduct discovery and education activities to identify opportunities for ZeroFox usage • Serve as a frontline technical resource for best practices and customer questions • Engage ZeroFox resources to resolve customer issues as an advocate • Collaborate with Product, Customer Operations, Services, and other internal organizations to streamline customer experiences and identify trends • Maintain current functional and technical knowledge of ZeroFox service options • Document best practices for developing and using ZeroFox solutions • Conduct targeted consultations, identify customer needs, tailor solutions to business goals, and drive adoption, maturity, and growth

🎯 Requirements

• Experience in a related function, typically obtained in 3+ years • Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously • Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies • Successful management of customer support engagements to completion with high levels of customer satisfaction • Excellent analytical skills and problem-solving skills • Exceptional verbal and written organizational, presentation, and communication skills • Customer service orientation and belief in teamwork, collaboration, adaptability and initiative • Demonstrable success in thinking strategically and executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment • Competitiveness and competitive awareness • Proficiency in explaining strengths and vulnerabilities • Willingness to travel as required based on customer and business need • Knowledge of data analytics, dashboards, and reporting • Written and spoken fluency in English and Arabic • Skill with JIRA, SQL, Salesforce, Google Apps, and Zendesk • Past experience working in customer success, technical support, configuration and/or training capacity • Bachelor’s or Graduate degree preferably in Computer Science, Information Systems, Cyber, or similar background • Certifications: CISSP, CISA, Security+

🏖️ Benefits

• Community-driven culture with employee events • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture