Technical Support Engineer – AMER

🔥 22 hours ago

🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Zero Hash

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

₿ Crypto

🌐 Web 3

💰 $105M Series D on 2022-01

Fintech • Crypto • Web 3

Zero Hash is a company that provides infrastructure solutions for the integration of crypto and stablecoin products into various platforms. By offering API-first technology and turnkey regulatory infrastructure, Zero Hash enables businesses, especially in the fintech, payments, and banking sectors, to develop and launch crypto and stablecoin products efficiently and compliantly. Their services cover a wide range of applications including investments, trading platforms, payment gateways, and brands, focusing on simplifying the process of managing custody, liquidity, and settlement for their clients. Zero Hash supports over 60 digital assets and is operational in over 200 countries.

📋 Description

• Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues. • Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback • Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health. • Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger. • Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

🎯 Requirements

• +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role • Strong understanding REST APIs, SDKS, websockets, and webhooks. • Ability to write SQL queries to retrieve and analyze data from internal databases. • Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust. • Experience with logging, documentation, ticket tracking, and SLA monitoring tools. • Ability to break down technical issues clearly to both technical and non-technical stakeholders. • Preferred Experience working with Docker, Kubernetes, and other infrastructure components • Background in fintech, SaaS, or other fast-moving industries • Basic understanding of blockchains, crypto, and web3 technologies

🏖️ Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) • Vision & Dental Insurance (U.S. only) • Chance to earn equity • Maternity & Paternity leave (after 6 months) • WeWork All Access Membership • WFH Yearly Stipend • L&D Yearly Stipend (after 6 months)