Client Experience Operations Manager

🕒 May 8

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Zeta Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 Post-IPO Debt on 2024-09

SaaS • Artificial Intelligence • B2B

Zeta Global is an AI-powered marketing cloud that leverages proprietary AI and trillions of consumer signals to acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform (ZMP) offers a comprehensive suite of tools, including data management, customer data platforms (CDP), email service providers (ESP), and digital signal processing (DSP), to create individualized customer experiences and improve marketing outcomes. Zeta emphasizes omnichannel marketing, customer intelligence, and data-driven marketing strategies, partnering with brands, agencies, and publishers worldwide to accelerate brand growth and engagement. Their platform is designed to tackle complex marketing challenges with solutions for customer acquisition, growth, and retention through predictive AI and actionable consumer data.

📋 Description

• Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation among other projects • Track campaign milestones, dependencies, and risks across cross-functional teams. • Support implementation and QA of tracking tags across media platforms and websites. • Ensure campaign tagging follows established taxonomy and naming conventions. • Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies. • Maintain understanding of customer journey attribution models (first-touch, last-touch, multi-touch). • Support integration of media tracking data into attribution and reporting frameworks. • Partner with analytics teams to ensure media data aligns with broader customer journey measurement. • Maintain campaign documentation, workflows, and tracking implementation guides. • Identify opportunities to improve operational efficiency across campaign setup and reporting. • Ensure compliance with internal data governance and marketing technology standards.

🎯 Requirements

• 3–5 years of experience in digital media operations, marketing operations, or campaign management. • Experience working with digital tagging and tracking frameworks. • Familiarity with customer journey attribution concepts and multi-channel measurement. • Strong project management and organizational skills. • Ability to coordinate across media, analytics, and technology teams.

🏖️ Benefits

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!