Senior Commercial Opportunities Manager

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Zevo Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

📋 Compliance

🤝 B2B

Wellness • Compliance • B2B

Zevo Health is a company that specializes in providing wellbeing solutions and psychological safety for content moderation teams. They offer a comprehensive ecosystem comprised of human intervention, technology, and best practices to support mental health. Their services include recruitment and onboarding support, mental health interventions from licensed professionals, compliance with global regulations, and platform access for round-the-clock support. Zevo Health is committed to reducing occupational burnout, anxiety, and trauma among content moderators, ensuring the highest standards of care and performance optimization.

📋 Description

• Lead Zevo's commercial renewal process, acting as the primary commercial contact for existing customers throughout the renewal lifecycle. • Build trusted customer relationships, lead commercial discussions and negotiations, and work with internal stakeholders to maximize customer retention, expansion opportunities and long-term revenue growth. • Own the planning, execution and successful delivery of customer renewals and commercial account reviews. • Identify opportunities to expand customer relationships and increase the value of Zevo's services. • Coordinate cross-functional teams to develop commercially robust, operationally deliverable renewal and expansion proposals. • Support the SLT in progressing strategic new business opportunities and customer expansions. • Act as the commercial project lead, coordinating Clinical, Service Delivery, Finance, Legal and Operations throughout the sales process. • Lead customer workshops, commercial meetings and proposal discussions where appropriate. • Drive commercial timelines, governance and internal decision making. • Ensure commercial commitments are translated into clear implementation plans before handover to delivery. • Maintain HubSpot with up-to-date deal information. • Track opportunities, renewals, forecasts and commercial milestones. • Produce dashboards, and commercial insights for the leadership team. • Continuously improve commercial processes, governance and reporting standards. • Prepare proposals and client presentations. • Develop commercial pricing recommendations using pricing models for leadership approval. • Lead on responding to RFPs, and creation of Statement of Work, and coordinating Service Agreement sign-off. • Maintain the contract register, renewal calendar and commercial documentation. • Ensure contractual commitments, commercial risks and customer obligations are clearly understood and managed. • Connect the CEO, GSD, Commercial Director, Sales, Clinical, and SDMs at the right moments without creating bottlenecks or confusion.

🎯 Requirements

• Minimum 5–7 years in a commercial operations, revenue operations, bid management, account management, business development and/or customer success roles. • Proven experience leading commercial renewals, pricing discussions and contract negotiations with enterprise customers. • Able to independently manage customer relationships while partnering with senior leaders on strategic opportunities. • Proven ability to design, prepare, and lead workshops or strategic sessions with senior stakeholders. • Comfortable assembling all session materials independently — not reliant on a support team. • Can hold a room with executives and clinical leaders and steer toward decisions. • Excellent written and presentation skills, producing high-quality proposals, executive papers and customer-facing materials. • Comfortable leading commercial meetings, presenting recommendations and influencing decision-making. • Builds credibility quickly with customers, senior leaders and cross-functional teams. • Coordinates multiple stakeholders without relying on formal authority. • Manages competing priorities while maintaining momentum across complex opportunities. • Delivers outcomes through collaboration, organization and accountability. • Experience in B2B SaaS, professional services, healthcare or other enterprise service businesses. • Experience with enterprise contracts, Statements of Work, renewals and commercial governance. • Proficiency with HubSpot (or similar CRM), Excel and commercial reporting tools. • Experience using AI-enabled productivity tools to improve analysis, documentation and workflow efficiency.