Senior Implementation Consultant

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November 17

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Confidential

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HR Tech

Confidential is a company providing human resources services, headquartered in New York, United States. The company has a size of 11-50 employees and appears to be privately held. With a LinkedIn following of over 2. 9 million and updates regarding hiring new roles like Chief Operating Officer, it establishes a significant online presence in the HR industry.

51 - 200 employees

👥 HR Tech

📋 Description

• Lead complex, enterprise-grade implementations end-to-end - from discovery to configuration, rollout, and optimisation. • Translate business processes into scalable, automated Gatekeeper workflows, embedding LuminIQ’s AI and analytics capabilities. • Design measurable success criteria (TTFV, ROI, adoption rates, renewal risk) and report progress through data-led insights. • Partner closely with Account Directors and Technical Account Managers to ensure seamless delivery and post-go-live health. • Facilitate solution design workshops and executive-level reviews that align technical outcomes to strategic objectives. • Create AI prompt frameworks and scalable automations that improve process efficiency and user experience. • Analyse customer data, translating metrics into business value (ROI, savings, and utilisation). • Support the continuous evolution of Gatekeeper’s AI capabilities through product feedback and pilot projects. • Identify opportunities for expansion (upsell/cross-sell) by recognising patterns in usage, AI adoption, and business impact. • Collaborate with Product to share customer insights and shape platform evolution. • Act as a bridge between customer needs and Gatekeeper’s technical roadmap, influencing improvements that scale value. • Regularly review and refine delivery methodologies to reduce implementation time, risk, and effort. • Stay at the forefront of AI, SaaS delivery, and automation trends, continuously experimenting and sharing learning.

🎯 Requirements

• 5+ years’ experience in software implementation or Professional Services roles within SaaS, ideally in CLM, Procurement, or Risk Management technology. • Demonstrable history of leading high-impact projects, delivering measurable value, and improving client satisfaction metrics. • Proven track record of mentoring or leading peers, even in an informal capacity. • Strong grounding in data analysis, workflow logic, and configuration management. • Deep understanding of SaaS customer success models, value realisation, and ARR growth levers. • Exposure to AI-enabled workflows or automation platforms preferred.

🏖️ Benefits

• 100% remote working: no offices and no commute • Generous paid vacation allowance • Comprehensive benefits package including: Private Medical & Dental cover • GRSP Matching • Employee Assistance Program • Learning & Development opportunities for lifelong learners • Technology: we provide everything you need to do your best work • Gatekeeper for Good: Match funding to support non-profit organisations in your local community • Gatekeeper retreats