Senior Partnerships Manager

🕒 June 2

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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ZigZag Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🛍️ eCommerce

🤝 B2B

SaaS • eCommerce • B2B

ZigZag Global is a returns-management platform and service provider for retailers that offers a white‑label returns portal, global carrier network, returns hubs (validation, grading, consolidation), and integrations (Shopify and other tech partners). The company provides SaaS tools and operational logistics to help retailers reduce returns costs, recover revenue through paid returns, live exchanges, refund-to-store-credit, and return-to-store options, while improving customer experience and sustainability reporting.

📋 Description

• Define and execute a unified partnerships strategy across France and the UK • Build a global ecosystem vision, spanning technology, agencies, logistics, and strategic alliances Position partnerships as a core pillar of the companyʼs go-to-market and growth strategy • Design and scale a best-in-class Partner Program, including tiering structure, incentives, certifications, engagement models (referral, co-selling, integrations) • Align UK and France under a single, cohesive partnerships framework, ensuring consistency across markets while allowing for local adaptation • Standardise processes, tools, and KPIs • Build a data-driven partnerships function and continuously optimise performance • Identify, recruit, and close high-impact partners at a European and global level • Build strong relationships with senior stakeholders and decision-makers • Develop partnerships with key ecosystem players (platforms, SaaS vendors, agencies, logistics partners) • Own and drive partner-sourced and partner-influenced pipeline and revenue • Build scalable co-selling motions with Sales teams across markets • Actively contribute to closing strategic deals • Collaborate closely with Product teams to: prioritise strategic integrations, align partner needs with the product roadmap • Ensure a clear and compelling positioning of the full product suite • Provide market and partner insights to inform company strategy • Develop scalable partner enablement programs (training, playbooks, certifications) • Drive ecosystem engagement through events, webinars and co-marketing initiatives • Ensure partners are actively selling and promoting the full solution

🎯 Requirements

• Extensive of experience in partnerships, business development, or channel roles • Strong background in SaaS, e-commerce, or platform ecosystems • Experience with complex or multi-product offerings • Proven track record of: building and scaling partner programs, generating revenue through partnerships or indirect sales managing multi-market or international scopes • You must be fluent in French & English • Spanish is a strong plus • Strong ability to combine strategic thinking with hands-on execution • Highly commercial mindset with a focus on revenue impact • Ability to engage and influence senior stakeholders • Deep understanding of ecosystem dynamics and partnership models • Structured, analytical, and data-driven approach • Excellent communication, negotiation, and relationship-building skills

🏖️ Benefits

• 24 days’ annual leave plus public holidays, with additional holiday entitlement awarded for each completed year of service (up to a maximum of six extra days). Plus, to celebrate you, enjoy an extra day off on your birthday. • Paid volunteer day per year to support a cause you care about • BUPA Private health insurance • Employee Referral Bonus scheme • L&D Annual Budget and time to utilize it • Reduction of working hours during summer • Working from abroad policy – up to 60 days in Europe and 30 days outside Europe