Senior Staff Engineer

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ZigZag Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

ZigZag Global is a returns-management platform and service provider for retailers that offers a white‑label returns portal, global carrier network, returns hubs (validation, grading, consolidation), and integrations (Shopify and other tech partners). The company provides SaaS tools and operational logistics to help retailers reduce returns costs, recover revenue through paid returns, live exchanges, refund-to-store-credit, and return-to-store options, while improving customer experience and sustainability reporting.

📋 Description

• Develop a coherent technology strategy aligned with organizational goals and product priorities • Ensure architectural decisions for key product initiatives align with objectives • Manage incidents and ensure service reliability • Set and measure service level objectives • Maintain and evolve recovery plans • Evolve application observability and monitoring • Implement and oversee backend quality assurance and security processes • Oversee and optimize cloud infrastructure and resource allocation during peak periods • Refine CI/CD and code review processes to improve productivity, efficiency, quality, and security • Evaluate switching from a worker-based approach to an event-driven approach • Pair with squad developers on day-to-day product work and share knowledge and practices • Contribute to technology and product initiatives • Respond to and troubleshoot unexpected business-impacting issues • Collaborate with cross-functional business teams to identify and communicate technical constraints • Define and model best practices and technical standards for backend and infrastructure • Drive backend system and infrastructure development, reliability, and scalability

🎯 Requirements

• Experienced Senior Staff Engineer in backend and infrastructure • Deep experience in cloud architecture and infrastructure, ideally with GCP; Azure or AWS also considered • Very good understanding of Ruby and Ruby on Rails • Fluent in English • Strong French is advantageous • Expertise managing infrastructure with emphasis on scalability and reliability • Ability to calmly address incidents of various types and impacts • High willingness and ability to transmit knowledge • Curiosity and commitment to keeping up with industry developments • Strong background across multiple environments and products is a plus • Ability to navigate and optimize complex distributed systems is a plus • Must already live in Bulgaria • Must have the legal right to work in Bulgaria without visa sponsorship • CV must be submitted in English

🏖️ Benefits

• 20 days’ annual leave plus public holidays • Additional holiday entitlement for each completed year of service, up to six extra days • Extra day off on your birthday • Collaborative working environment • Remote or hybrid work options • Healthcare insurance with dental service included • Food vouchers (€102.26 per month per person) • Salary range shared prior to the interview stage • Diverse and inclusive workplace • Meritocracy over hierarchy