Senior Investor Suspense Analyst

🔥 15 hours ago

🏄 California, Connecticut, +6 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $32 - $52 / hour

⏰ Full Time

🟠 Senior

🧐 Analyst

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Own and manage a pipeline of complex investor suspense files, including escalations, non-routine conditions, and time-sensitive post-closing issues • Research root causes, review documentation, and determine the most effective path to resolution for challenging file-level issues • Recalculate income, interpret automated underwriting findings, and assess mortgage documentation to resolve issues preventing investor purchase • Validate investor conditions by identifying missing documentation, confirming whether conditions have already been satisfied, and escalating or challenging issues when appropriate • Partner closely with leadership, loan delivery, credit policy, and cross-functional mortgage operations teams to resolve documentation, data, and process gaps • Navigate internal tools, loan files, and investor or aggregator systems to research issues, document findings, and keep high-priority files moving toward sale • Exercise sound independent judgment while balancing speed, quality, risk awareness, and customer impact • Identify trends, recommend process improvements, and help create greater consistency in how investor suspense files are worked across the team • Serve as a thought partner on complex mortgage scenarios while helping strengthen team knowledge, workflow discipline, and overall operational effectiveness

🎯 Requirements

• 5+ years of relevant mortgage operations experience • Strong knowledge of underwriting concepts, income calculation, automated underwriting findings, mortgage documentation review, and post-closing file analysis • Experience diagnosing and resolving complex mortgage issues through independent research, sound judgment, and thoughtful decision-making • Ability to assess investor conditions, determine whether requirements have been satisfied, and identify the best path to resolution • Strong problem-solving skills, file judgment, and comfort operating in ambiguous, high-pressure situations • Clear, professional written and verbal communication skills, with the ability to navigate sensitive situations and partner effectively across teams • Strong attention to detail, risk awareness, and ownership in a high-volume, deadline-driven environment • Comfort working across multiple systems, tools, and workflows, including Outlook, Word, Excel, Google Workspace equivalents, and mortgage-specific platforms

🏖️ Benefits

• competitive base salary • equity awards based on factors such as experience, performance, and location