Technical Product Support Engineer – Mobile Apps, Cybersecurity

🔥 41 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 82 days.
• No salary listed.

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Zimperium

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📦 Logistics

🔒 Cybersecurity

💰 $12M Venture Round on 2018-11

Consulting • Logistics • Cybersecurity

Zimperium is a leading company in the mobile security industry, specializing in mobile endpoint and application security. They provide advanced solutions to protect mobile devices and applications, allowing enterprises to secure their mobile endpoints and enable safe access to sensitive data and systems. Zimperium's platforms integrate with various environments, including cloud, on-premises, and air-gapped setups, ensuring continuous and persistent security during development and runtime. The company is recognized for its unique focus on mobile security, offering tools that help prevent data loss, fraud, and regulatory breaches in mobile apps.

📋 Description

• Provide technical support for Android applications • Identify and resolve customer issues in a timely manner • Collaborate with cross-functional, product, and engineering teams to troubleshoot complex technical issues • Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles • Stay updated on Android, iOS, and hybrid platform application development and support • Maintain customer satisfaction through timely two-way updates between Zimperium and customers • Take ownership of reported customer issues • Resolve problems within Zimperium-defined SLAs • Support customers using Zimperium's Mobile Application Protection solution suite

🎯 Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree • 5+ years of experience in customer support and service roles, preferably with software security technologies and solutions • Strong understanding of mobile application development and support • Good understanding of Android/iOS application development • Experience using Android Studio and Xcode for troubleshooting and debugging application crashes and performing crash analysis • Experience in Java or related programming languages • Experience with scripting languages • Understanding of database querying using SQL • Basic understanding of SaaS-based delivery models • Ability to troubleshoot and debug customer-reported issues • Self-motivated with extensive troubleshooting and debugging skills • Customer-oriented with post-sales application support experience • Excellent spoken and written communication skills • Ability to work in a fast-paced environment and manage multiple priorities

🏖️ Benefits

• Equal Opportunity employment consideration regardless of protected characteristics

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