Junior Customer Service Representative

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Zipdev

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Recruitment • B2B • HR Tech

Zipdev is a company that specializes in providing remote talent solutions, particularly focused on hiring top Latin American professionals. Zipdev enables companies to build high-performing teams in their own time zones while reducing costs compared to local hiring. The company offers a streamlined hiring process that includes defining hiring needs, selecting top candidates, and onboarding new team members, handling payroll and HR overhead. Zipdev fills a variety of technical and professional roles, such as software engineers, project managers, and designers. The company is recognized for its ability to provide cultural alignment and scalable, flexible hiring solutions.

51 - 200 employees

Founded 2017

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• We are seeking a dedicated and problem-solving Customer Service Representative to provide additional capacity to the customer support team. This fully remote role is crucial for ensuring that all customer service issues are resolved promptly and efficiently. • Key Responsibilities (Day-to-Day) • - Handle Inquiries: Actively manage and respond to customer service inquiries across multiple channels, including phone calls, live chats, and emails. • - Documentation: Accurately take notes on customer interactions and resolutions. • - Resolution: Ensure all customer service issues are fully resolved by the end of each day.

🎯 Requirements

• The ideal candidate will be a proactive problem-solver with a background in customer support. • - 1-2 Years of Experience in a Customer Service role or similar. • - Experience working with AI. (ChatGPT & Gemini) • - Experience in the healthcare industry is preferred. • - Previous experience handling customer support via calls is required. • - Advanced English conversational and written skills are a must. • - Scheduling Flexibility: Must be able to work weekends. • - Success is measured by consistently achieving high customer satisfaction scores.

🏖️ Benefits

• - Work remotely Monday - Friday, 40 hours a week (no weekends) • - Vacation: 10 business days a year • - Holidays: 5 National Holidays a year • - Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day) • - Parental Leave • - Health Care Reimbursement • - Active Lifestyle Reimbursement • - Quarterly Home Office Reimbursement • - Payroll Deduction Purchase Plans • - Longevity Bonus • - Continuous Learning Bonus • - Access to Training and Professional Development Platforms • - Did we mention it's REMOTE?!!