Senior Customer Success Manager – Technical Account Manager

🔥 8 hours ago

🇮🇱 Israel – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zip

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

🏢 Enterprise

Fintech • SaaS • Enterprise

Zip is an innovative AI-powered procurement orchestration platform based in San Francisco, CA. It specializes in streamlining the procurement process by providing solutions such as Intake-to-Procure and Procure-to-Pay, enabling organizations to automate purchasing requests, manage vendor relationships, and achieve better visibility into spending. Zip's comprehensive platform aims to enhance efficiency and reduce costs for businesses of various sizes across multiple industries, including life sciences, financial services, and technology.

📋 Description

• Manage the rapidly growing enterprise customer base across all industries • Work closely with sales, implementation, engineering, product, and customer stakeholders • Advise customers on transforming B2B purchasing and drive product adoption and enablement • Help largest customers drive procurement success on the Zip platform • Define customer business outcomes and partner with customers to deliver them continuously • Act as a trusted procurement advisor and educate customers on Zip’s platform and procurement best practices • Identify champions and build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance • Maintain customer engagement and satisfaction, focusing on adoption and loyalty • Manage customer health and hedge account risks using data-driven adoption metrics • Translate customer business needs into solutions with product and engineering while managing expectations • Train and empower customers to become product specialists and increasingly self-sufficient • Partner with the renewals team to achieve target GRR • Own post-implementation technical health and provide hands-on product adoption and enablement support • Continuously improve Customer Success assets and processes

🎯 Requirements

• 8+ years of relevant work experience in customer-facing customer success, technical account management, or strategic consulting • B2B SaaS experience in a high-paced environment is a benefit • Prior SaaS implementation experience • Procurement experience in procurement, sourcing, or vendor management • Familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, and ServiceNow workflow management tools • Excellent interpersonal skills and ability to establish quick rapport and trust with customers • Strong project management skills to manage a dynamic customer portfolio • Creative problem solver attentive to details • Business process orientation and ability to think about workflow efficiency, including diagrams and conditionally based logic • Proactive team player able to identify process gaps and help wherever needed • Payments software experience and experience working with CFOs, Controllers, Accounts Payable/Accounts Receivable roles is nice to have • Experience with SaaS workflow management tools and low-code/no-code configuration is nice to have • Experience working in a top-tier consulting firm or an MBA is nice to have • Legally authorized to work in Israel • Hands-on experience onboarding customers and implementing software post-sale

🏖️ Benefits

• Start-up equity • Health, vision & dental coverage • Team building events & happy hours • Flexible PTO • Apple equipment plus home office budget