Director, Voice Engineering – Operations

Job not on LinkedIn

October 17

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

🦬 Montana – Remote

Although this job is listed in Montana, this company may be open to hiring remote in other states.

+2 more states

🥔 Idaho – Remote 🦬 Montana – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $150k - $217.6k / year

⏰ Full Time

🔴 Lead

🖥 Software Engineer

Apply Now

Receive Emails with Similar Jobs

Ziply Fiber

WebsiteLinkedInAll Job Openings

Telecommunications • Internet Services • B2C

Ziply Fiber is a leading provider of fiber-optic internet services in the Pacific Northwest, offering high-speed internet plans that cater to both residential and business customers. With a focus on transparency and customer satisfaction, Ziply Fiber provides no annual contracts, no data caps, and a variety of multi-gig internet options designed for modern households and businesses. Their services include whole home WiFi, streaming TV, and phone services, making them a one-stop solution for connectivity needs.

1001 - 5000 employees

Founded 2020

📡 Telecommunications

👥 B2C

💰 Corporate Round on 2022-11

📋 Description

• Management and motivation of all members of the Voice Engineering & Operations team • Responsible for the Voice VoIP &TDM Networks, including Voice Mail system, and ensuring optimization for: • o least cost routing, capacity, reliability & software updates • Planning & executing the migrations of Voice services, including Voice Mail, from the TDM to the VoIP switches • Tier 3 Support, which is the highest level of escalation, of network issues in conjunction with the NOC • Responsible for Voice network Operations work activities, as listed below, and ensuring they are performed efficiently & accurately: • o E911 & NG911 • Voice Mail • Operator Services & Directory assistance • Stir/Shaken & Robo Call mitigation • SS7 network • LERG Updates along with its associated translation changes • CALEA • Tracebacks • Management and cultivation of relationships with internal client groups such as Marketing, Sales, Products, Call Centers, NOC, IT & Regulatory • Management of all Voice Engineering & Operations vendors related to the day-to-day “care & feeding” of the Voice network • Project management of corporate initiatives from conceptual stage through completion including issue identification & resolution, progress reporting, budget tracking & ongoing operational excellence • Oversee Voice network capital budget process & planning within Engineering • Mentor, coach, review performance & develop team members to pursue their management or technical career track • Performs other duties as required to support the business and evolving organization.

🎯 Requirements

• High school diploma or GED required • Bachelor's Degree, or higher, in related field; or equivalent combination of education and experience required • Minimum of fifteen (15) years of experience in voice engineering or telecommunications • Minimum of ten (10) years in a leadership or management role overseeing technical teams • Experience in a Class 4 or 5 TDM/Soft Switch/Hybrid Central Office environment such as Metaswitch, Lucent 5ESS, Nortel DMS10,100, Lucent GTD5, and Siemens DCO a plus • Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, Wireshark and Metaswitch SAS a plus • Experience with hosted and cloud-based voice applications and services preferred • Experience in designing, installing and maintaining secure IP networks preferred • Understanding of feature delivery in VoIP environment (hosted services, SIP trunking, PRI trunking via IAD, VoIP CPE, enhanced business features, etc.) • Understanding of VoIP protocols, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms • Excellent written and verbal communication skills across all levels (team members, peers & senior management)

🏖️ Benefits

• Comprehensive health benefits include - medical, dental, vision • 401k • Flexible spending account • Paid sick leave and paid time off • Parental leave • Quarterly performance bonus • Training • Career growth and education reimbursement programs