Senior Manager, Billing & Payments

🕒 May 15

☕ Washington – Remote

☕ Washington – Remote

💵 $125k - $183k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Ziply Fiber

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

📡 Telecommunications

👥 B2C

💰 Corporate Round on 2022-11

Telecommunications • Internet Services • B2C

Ziply Fiber is a leading provider of fiber-optic internet services in the Pacific Northwest, offering high-speed internet plans that cater to both residential and business customers. With a focus on transparency and customer satisfaction, Ziply Fiber provides no annual contracts, no data caps, and a variety of multi-gig internet options designed for modern households and businesses. Their services include whole home WiFi, streaming TV, and phone services, making them a one-stop solution for connectivity needs.

📋 Description

• Own end-to-end billing platform stability and availability across residential, small business (SMB), commercial, enterprise, and wholesale services. • Ensure accurate rating, invoicing, bill generation, and bill delivery across DPI, GTV, and legacy systems; define controls that prevent missing/incorrect bills. • Own order-to-bill and service-to-bill trigger integrity; partner with Product and Engineering to ensure service activation/changes are reflected correctly in billing. • Drive billing data integrity (account alignment, service mapping, migration/coexistence correctness) and reduce technical debt created by manual corrections. • Own payment processing integrations (credit card, ACH, autopay) and vendor relationships; ensure reliable authorization, settlement, posting, and customer experience. • Monitor and reduce payment failures/rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans. • Oversee payment exceptions including refunds, chargebacks, closed-account limitations, and manual corrections; ensure reconciliation and downstream financial accuracy. • Partner with Finance/Accounting on billing compliance, audit support, and operational impacts (including OpEx/CapEx considerations where applicable). • Ensure payment security and regulatory compliance (including PCI scope coordination, evidence collection, and remediation in partnership with Security and vendors). • Lead incident response and problem management for billing/payment defects and customer escalations; produce high-quality RCAs and drive preventive fixes. • Define and execute an AI-first modernization roadmap to automate exception handling, improve end-to-end integrity, and unify billing engines and payment gateways into a scalable target architecture. • Act as the cross-functional owner for billing and payments across Product, Care/CX, Operations, Finance, ERP, and Engineering, setting clear priorities and governance cadence.

🎯 Requirements

• Bachelor’s degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or a related field. • Minimum of eight (8) years of progressive experience in billing, payments, revenue systems, or fintech/telecom monetization platforms, including ownership of mission-critical production systems. • Minimum of three (3) years of people leadership and/or cross-functional leadership with accountability for outcomes (stability, accuracy, financial controls, and customer impact). • Demonstrated experience operating in a multi-platform ecosystem (multiple billing engines, payment gateways, and downstream finance/ERP integrations). • Strong understanding of payment processing concepts (authorization, settlement, funding, disputes/chargebacks, ACH files, reconciliation). • Experience leading incident response, problem management, and RCA practices for production issues that impact customers and revenue. • Proven ability to reduce manual interventions through process redesign, automation, and platform improvements; comfort translating operational pain into engineering roadmaps. • Experience partnering with Finance/Accounting and internal audit on controls, compliance, and data accuracy. • Ability to manage vendor relationships and deliverables (SOWs, change orders, SLAs) and coordinate escalations effectively. • Excellent communication skills with the ability to align executives and working teams around priorities, tradeoffs, and delivery plans.

🏖️ Benefits

• Medical • Dental • Vision • 401k • Flexible spending account • Paid sick leave and paid time off • Parental leave • Quarterly performance bonus • Training • Career growth and education reimbursement programs