Critical Accounts Program Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $127.4k - $182k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Ownership for driving progress and resolution of customer's critical issues per assigned geographic region • Develop and execute action plans in conjunction with cross-functional product development and management teams • Effectively communicate ongoing CAP status updates to both internal and customer audiences up to VP and C level • Demonstrate strong judgment at risk management and problem mitigation, making timely decisions from both business and technical perspectives • Perform post mortem analysis, evaluate and initiate internal discussions around key areas of focus or improvement for product, process, and people

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • Program or project management of critical issues in a cross-functional environment that includes working with sales, customers, and partners to resolve complex and critical issues • Technical background in the security and/or networking space with the ability to speak to the product from an engineering level to a customer executive level • Experience in customer-facing sales and/or services delivery roles with a focus on driving complex technical issues to closure • BA/BS in computer science, engineering, information systems, or equivalent practical experience

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more!