Staff Technical Support Engineer

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14 hours ago

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Zscaler

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Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

📋 Description

• Owning the technical leadership to enable the customer teams across GCS • Developing training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps • Delivering training and/or training SMEs to deliver training • Setting strategy and direction for reflecting customer voice and product use cases back into the product teams and identifying product supportability gaps

🎯 Requirements

• 8+ years of support and networking experience required SME who specializes with a primary in the ZPA technology with ZCC as a backup • Expertise in networking, cloud security, performance management, and the ability to quickly pick up new technologies • Effective at collaborating and building consensus across teams and organizations • Experience advising leadership at the Director level and above on technical strategy and voice of the customer • Experience developing new processes, tools, or product features to improve troubleshooting efficiency.

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more!