Customer Solutions Engineer – Payments

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $136.8k - $177.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Zuora

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

☁️ SaaS

💸 Finance

🤝 B2B

💰 $400M Post-IPO Equity on 2022-03

SaaS • Finance • B2B

Zuora is a leading provider of subscription management and recurring billing solutions. The company offers the Zuora Monetization Suite, which supports various monetization models, including subscriptions, usage-based billing, and one-time pricing. Zuora's solutions help businesses manage recurring revenue growth across pricing and packaging, billing, customer acquisition, and quote-to-cash processes. The platform includes features for automating revenue recognition, creating dynamic paywalls, and integrating with existing application ecosystems through low-code SDKs and APIs. Zuora is recognized as a leader in the industry, providing robust tools for companies aiming to scale sustainably with modern recurring revenue models.

📋 Description

• Serve as Zuora’s payments subject matter expert throughout the sales cycle. • Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers. • Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency. • Design solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods. • Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences. • Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance. • Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities. • Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization. • Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations.

🎯 Requirements

• 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software. • Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company. • Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale. • Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers. • Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience. • Familiarity with REST APIs, webhooks, and modern integration patterns. • Outstanding presentation, communication, and customer-facing consulting skills. • Ability to translate complex technical concepts into clear business value for executive audiences.

🏖️ Benefits

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs • Medical, dental, and vision insurance • Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break • Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) • Learning & development stipend to support ongoing growth • Opportunities to volunteer and give back, including charitable donation matching where available • Mental wellbeing resources and support