Case Manager

🕒 January 10

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Zurich Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

🤝 B2B

👥 B2C

Finance • B2B • B2C

Zurich Insurance is a global insurance and risk-management company offering a broad range of products and services including commercial and personal property & casualty insurance, life and critical-illness cover, pensions and retirement solutions, savings and investment products, claims and risk advisory, and specialty offerings such as microinsurance and travel coverage. The company also runs investment funds, sustainability and climate-focused initiatives, innovation and technology programs, and a foundation for community and environmental projects. Zurich serves both individual consumers and corporate clients across many countries, emphasizing governance, ESG reporting, digital innovation, and resilience.

📋 Description

• In the greater Munich/Stuttgart area you will be the reliable point of contact for our clients for all questions regarding rehabilitation after an accident • You coordinate between insured persons, relatives, physicians, hospitals, payers, employers and, when necessary, lawyers • After an accident you accompany affected individuals in person and by phone, applying empathy and professional expertise • You organize access to doctors, clinics and therapists to ensure optimal recovery • You develop appropriate care approaches, implement them in practice and provide supportive guidance to all parties involved • As an essential support, you promote professional and social reintegration and tailor your approach to the individual needs of those affected

🎯 Requirements

• Strong problem-solving skills, high initiative and structured, analytical thinking • Excellent communication skills, negotiation ability and a confident manner • High resilience and a calm, solution-oriented approach to stress and conflict situations • Completed training or a degree in rehabilitation counseling, clinical social work or as a registered nurse (RN) • Several years of experience in clinical care, ideally in orthopedics, trauma/accident surgery, neurology, trauma care or rehabilitation medicine • Solid knowledge of social insurance law and sectoral healthcare provision • Empathy and enjoyment in working with people of all ages • Very good German language skills and a confident command of MS Office • Willingness to travel and a Class B driving license

🏖️ Benefits

• Flexible working arrangements for an optimal balance between on-site work and working from home • Numerous training and learning opportunities to stay prepared for daily duties and support individual development • We support you in your career planning from potential analysis through individualized development • A modern, open and transparent work environment that fosters creativity and cross-team collaboration • Whether group fitness on-site or virtual mindfulness training from home: our diverse health offerings support a healthy work–life balance • Bike leasing, discounted Deutschlandticket and other great benefits